Implementation Engineer

our team•Elk Grove Village, IL

About The Position

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. SPX BACKGROUND SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. SPX Corporation employs approximately 4,000 people worldwide, with operations in 17 countries and approximately $1.4 billion in annual revenue. We offer a wide array of highly engineered products with strong brands. GENFARE BACKGROUND Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider’s daily commute. We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems. Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation’s prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team! JOB SUMMARY We’re hiring an Implementation Engineer / Specialist to join our Implementation team. This multifaceted role sits at the intersection of product, cloud SaaS configuration and field device installations. You will own end-to-end onboarding for new tenants (mapping customers’ business use cases to our product), configure and customize the multi-tenant SaaS platform, and perform device and field-trial work that includes POS, mobile apps and fare-collection style hardware (validators, TVMs, vaults, etc.). The ideal candidate is client-facing, technically curious, comfortable with light scripting/HTML, familiar with databases and cloud storage, and able to work on-site when required.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Electronics, or equivalent experience.
1–5 years experience in SaaS implementation, technical onboarding, professional services, or field integrations (hardware + software).
Practical familiarity with: Multi-tenant SaaS environments and tenant configuration principles.
MySQL and MongoDB (basic to intermediate: CRUD, simple joins, queries and updates).
AWS S3 for storage and config management.
Basic HTML/CSS for screen customization.
Networking fundamentals (TCP/IP, DNS, ports, VPNs, basic routing).
POS, mobile app, and remote device integration concepts (provisioning, firmware/firmware updates, connectivity).
Strong troubleshooting skills across application, network and device layers.
Excellent client communication and stakeholder management skills — able to run discovery sessions, demos, and UAT calls.

Nice To Haves

AWS Cloud Practitioner Certified
Cisco CCNA Certified
Prior experience with fare-collection hardware, TVMs, vaults, validators or related transit payment systems (or experience with retail POS or kiosk hardware).
Experience with APIs and integration testing (REST, JSON).
Familiarity with Linux command line and basic scripting (bash, Python) for diagnostics and automation.
Experience with ticketing/project tools such as JIRA, Confluence, Smartsheet.
Experience working in Agile delivery teams or within program managed implementations.

Responsibilities

Lead onboarding for new customers: discover customer workflows, map use cases to product features, and propose configuration approaches.
Configure and deploy tenant instances in our multi-tenant SaaS environment; create tenant-specific settings, roles, and workflows.
Customize UI/screens using basic HTML/CSS to accommodate client preferences and branding.
Execute data tasks in MySQL and MongoDB (data imports, verification, SELECT/UPDATE queries, simple migrations).
Manage configuration files and artifacts stored in AWS S3 and ensure correct environment configuration.
Support POS, mobile app and remote device integrations — coordinate back-end configuration, device provisioning and integration testing.
Perform on-site installations, field trials and device commissioning (validators, TVMs, vault modules, POS terminals and similar hardware) and coordinate with field service providers and customers.
Conduct networking checks and basic network configuration troubleshooting (IP, ports, DNS, VPN, NAT, cellular connectivity for remote devices).
Carry out UAT (User Acceptance Testing) with customers, triage issues, and manage remediation until sign-off.
Perform first-line troubleshooting and root-cause analysis across application, data and device layers; escalate to Engineering when needed.
Document implementation steps, runbooks, device configuration guides, and post-implementation handover material.
Work closely with Product, Engineering, QA, Support and Program Management to ensure on-time delivery from SOW to go-live.

Benefits

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs

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