Implementation Engineer

HEALTHIERHERE • Seattle, WA

2d • $100,000 - $120,000 • Hybrid

About The Position

The Implementation Engineer plays a critical role in onboarding customers to Connect2 Coordinator, HealthierHere’s community information exchange, digital case management, and care navigation platform. This role bridges technical configuration of the overall platform and customer-facing support to ensure that partner organizations experience a smooth and successful implementation of their own programs and workflows. The Implementation Engineer collaborates closely with customers, internal HealthierHere teams, and the external platform vendor to configure system components, migrate data, and build workflows that support community-based and clinical care coordination.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or related field; or equivalent work experience.
• 5+ years of experience supporting and configuring SaaS platforms, digital health or social services tools, EHR systems, and/or case management software.
• Strong skills in data mapping and data transformation work.
• Familiarity with APIs, integration patterns, and system-to-system data exchange.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences and take non-technical discussions and translate them into technical requirements.
• Strong task coordination and problem-solving abilities.

Nice To Haves

• Experience in healthcare, public health, behavioral health, or social services preferred.

Responsibilities

• Lead technical onboarding activities for new customers adopting the Connect2 platform.
• Collaborate with customers to document requirements and translate them into system configurations.
• Configure customer-specific settings, workflows, user provisioning and permissions, assessment and consent forms, and program structures within the application.
• Conduct and manage data migration activities, including mapping, transformation, validation, testing, and loading of customer data.
• Support application integrations between Connect2 and customer systems (EHRs, case management tools, referral systems, etc.).
• Troubleshoot issues during onboarding and coordinate resolution with internal teams and the external technology vendor.
• Develop and maintain implementation documentation, job aids, and standardized processes.
• Provide technical guidance and participate in customer training during implementation phases.
• Contribute to continuous improvement of onboarding processes, templates, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level