Implementation Engineer (Identity Engineer)
About The Position
The Implementation Engineer is responsible for the hands-on technical deployment, configuration, and validation of SPHEREboard within enterprise client environments. Working closely with the Implementation Manager, project stakeholders, and customer IT/security teams, this role ensures the successful integration of SPHEREboard with client infrastructure, identity systems, and data sources. This position requires strong technical troubleshooting skills, experience interacting directly with clients, attention to detail, and an understanding of enterprise security and identity governance ecosystems.
Requirements
- strong technical troubleshooting skills
- experience interacting directly with clients
- attention to detail
- understanding of enterprise security and identity governance ecosystems
Responsibilities
- Deployment & Configuration Install, configure, and validate SPHEREboard components, including connectors, agents, and data collectors.
- Integrate SPHEREboard with Active Directory, Azure AD, Okta, LDAP, cloud platforms, and data repositories.
- Execute technical implementation tasks according to project timelines and requirements.
- Validate proper data ingestion, normalization, and visualization within SPHEREboard.
- Technical Discovery & Requirements Gathering Collaborate with the client and internal teams to collect technical and security requirements.
- Analyze existing infrastructure and identify integration points with SPHEREboard.
- Document all environmental configurations and technical assumptions.
- Troubleshooting & Issue Resolution Diagnose and resolve deployment issues related to network access, authentication, data pipelines, and connector configurations.
- Work with Engineering and Product teams to escalate and resolve complex technical problems.
- Implement solutions with a security-first mindset and in compliance with client policies.
- Documentation & Knowledge Sharing Create and maintain technical documentation for each deployment, including environment details, integration steps, and validation results.
- Contribute to internal knowledge bases, deployment guides, and reusable scripts.
- Provide feedback to Product and Engineering on platform usability and deployment challenges.
- Collaboration & Support Work under the direction of the Implementation Manager to execute scoped tasks and report status.
- Participate in internal stand-ups, client check-ins, and retrospectives.
- Support training and knowledge transfer to customer administrators’ post-deployment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
