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The Implementation & Engagement Specialist at Bedford, Freeman & Worth Publishing Group plays a crucial role in the Customer Success team by partnering with higher education instructors and administrators. This position focuses on providing guidance, training, and support for Macmillan Learning's digital solutions, ensuring that instructors can effectively implement these tools to meet their course goals. The specialist acts as a software authority, resolving technical issues and enhancing user experience through effective communication and relationship-building with educators.