Implementation Design Director

Brook Inc•Boston, MA

4h•Hybrid

About The Position

The Implementation Design Director owns Brook’s activation strategy and launch readiness authority — ensuring partners deploy from a position of operational, technical, and clinical readiness. Operating at the intersection of Product, Sales, Care Delivery, Engineering, Partner Success, and Revenue Cycle, this leader translates commercial commitments into scalable deployment models that support predictable activation and long-term partner success. The Implementation Design Director sets the conditions for successful launches and determines when Brook is ready to activate. This role currently reports to the Vice President of Product. As Brook continues to scale its enterprise delivery capabilities, Implementation is expected to become an increasingly central operational function, and reporting structures will evolve accordingly. This role is expected to influence outcomes across a highly matrixed environment and achieve results through cross-functional leadership rather than direct reporting relationships.

Requirements

Minimum 10 years leading enterprise implementations within digital health, healthcare services, SaaS, or similarly complex environments
Minimum 5 years designing and scaling implementation frameworks
Demonstrated success leading complex deployments involving executive stakeholders
Experience supporting pre-sales engagements and shaping operational deal constructs
Track record translating commercial agreements into executable operating models
Experience operating effectively in high-growth organizations
Bachelor’s degree required; advanced degree preferred

Nice To Haves

Deep understanding of enterprise deployment models and activation strategy
Strong systems thinker capable of designing scalable operational frameworks
Ability to align product, commercial, and operational priorities
Executive presence with the ability to build credibility quickly
Skilled at navigating ambiguity, risk, and high-visibility situations
Ability to influence decisions without direct authority
Clear understanding of implementation’s impact on revenue realization and partner performance
Ability to evaluate deal structures through an operational lens
Proven success leading within highly matrixed environments
Sound judgment and strong decision-making capability
Data-driven and outcome-oriented

Responsibilities

Define Brook’s enterprise implementation methodology, governance structure, and activation standards
Establish scalable deployment models that align commercial commitments with operational capacity
Design readiness criteria that enable predictable partner activation and revenue realization
Continuously refine playbooks based on deployment insight and activation performance
Hold go/no-go authority for partner activation
Chair cross-functional readiness reviews to identify and resolve structural risk prior to launch
Ensure product, operational, clinical, and partner dependencies are satisfied before activation
Escalate material risks to executive leadership to support informed decision-making when necessary
Engage in pre-sales engagements to validate operational feasibility and deployment approach
Partner with Sales to ensure agreements are structured for scalable execution
Identify risks early and recommend adjustments that protect activation timelines and partner experience
Align closely with Product and Engineering to ensure roadmap readiness supports deployment strategy
Partner with Care Delivery and Revenue Cycle to confirm operational preparedness
Improve deal quality by connecting commercial decisions to activation realities
Develop segmentation logic, capacity assumptions, and deployment frameworks that support company growth
Introduce standardization and automation that improve speed-to-value
Establish executive-level visibility into activation readiness and deployment health
Operate as a strategic player-coach, directly leading Brook’s most complex or highest-risk implementations when appropriate
Provide clear direction within a highly matrixed operating environment
Serve as the senior implementation voice in executive partner conversations

Benefits

Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare Coverage
Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren).
Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
Mental Health & Wellbeing
Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most.
Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends.
Financial Wellness & Security
Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work.
Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings.
Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds.
Recognition & Community
Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus.