Implementation Coordinator- Minneapolis, MN

Compass Group•Minneapolis, MN

13d•$55,000 - $58,000•Onsite

About The Position

The Implementation Coordinator at Canteen One plays a critical role in successfully launching and managing new client programs. This position is responsible for coordinating program packaging, implementation, and tracking while ensuring timelines, service expectations, and client requirements are clearly communicated and met. The ideal candidate is detail‑oriented, client‑focused, and experienced in managing multiple projects while building strong internal and external relationships. In this role, you will act as a liaison between clients, field support, and internal teams, ensuring smooth program rollouts and ongoing success. You will proactively identify and communicate potential risks or challenges—such as delays, service gaps, or pricing concerns—and help drive effective solutions to keep implementations on track.

Requirements

Bachelor’s degree with at least six months of advanced customer service or account management experience (one year strongly preferred), or
High school diploma with a minimum of three years of advanced customer service experience
Excellent written and verbal communication skills with the ability to build positive relationships
Strong customer service mindset with attention to detail, accuracy, and timeliness
Ability to prioritize multiple projects and manage workload effectively in a fast‑paced environment
Intermediate proficiency in Microsoft Excel (including calculations and VLOOKUP); strong Microsoft Word skills

Nice To Haves

Experience with ERP systems (such as JD Edwards, Oracle, PeopleSoft, or SAP) and report‑writing tools (e.g., Business Objects) strongly preferred

Responsibilities

Manage multiple implementation projects, including new store openings, client onboarding, program rollouts, client requests, and program changes
Establish project timelines, milestones, and deadlines while monitoring progress and deliverables
Evaluate project success, completion metrics, and overall client satisfaction
Communicate client expectations to Field Support teams and collaborate on alternative solutions when needed
Determine internal resource needs based on project scope and requirements
Provide clear and consistent project status updates, reports, and summaries to key stakeholders
Track and report project metrics, percentage completion, risks, and outstanding issues
Maintain accurate project documentation, including risk tracking and action plans
Compile and present information from various technology platforms in a professional manner
Deliver presentations and updates via phone, webinar, or in‑person/group meetings
Run verification and system reports to confirm accurate setup and execution of client programs