Implementation Conversion Analyst

FIS

131d

About The Position

Join the FIS Automated Finance team as a Implementation Conversion Analyst-I to support implementation work of our BillerIQ solution. Our vision for the Automated Finance team is to enable our customers to easily implement and support a robust suite of financial solutions into their office of the CFO, so they can satisfy their customer needs, business goals and differentiate themselves from their competitors. We provide best-in-class client support management for our clients and operate like an incubated start-up within FIS, with the full support of the company and a mandate to create a world-class delivery organization. This is a fast-paced and fun group that believes strongly in putting forth the best-in-class experience for our customers through robust client success management. You will be a key resource in our client success organization. Beyond this, you will help shape the implementation experience and work hand in hand with engagement, operations, and support peers to provide best in class services and experiences to our customers and users.

Requirements

• Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.
• Typically requires one to three years implementation and/or conversion experience with a demonstrated ability to handle small project complexity.
• General knowledge of credit card and ACH processing requirements and systems preferred.
• Strong verbal and written communication skills with the ability to serve as a liaison between technology and business teams.
• Strong technical and analytical skills and a capacity to quickly learn system functionality and internal processes.
• Critical thinking and problem-solving skills and demonstrated customer service skills.
• Ability to handle multiple concurrent projects in a fast, rapidly changing environment.
• Track record of showing initiative and driving process improvements.

Responsibilities

• Support distributor implementation teams in setting up and configuring new BillerIQ payment sites.
• Support internal implementation teams in solutioning and gathering requirements for new BillerIQ payment sites.
• Act as a subject matter expert and consultant in support of the Distributor implementation team.
• Provide guidance to the Distributor on how the payment site is to be configured in order to satisfy the biller’s business requirements.
• Coordinate with other team members to complete project deliverables.
• Attend ad hoc meetings/conference calls with clients in support of planning or to resolve issues.
• Attend regularly scheduled conference calls with clients in order to provide status updates.
• Work with the Project Manager to deliver a complete Distributor integration solution.
• Contribute to process improvement efforts that lead to increased efficiency and effectiveness.
• Perform general site testing and check-out tasks where appropriate to prevent issues at go-live.
• Take full ownership for implementation success.
• Troubleshoot and quickly resolve issues associated with implementations.
• Complete billing profile for new billers and support other post-live activities.
• Exercise testing and certification activities in support of change control process.

Benefits

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees