Implementation Consultant

Rockwell Automation, Inc. • Phoenix, AZ

35d • Hybrid

About The Position

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As an Implementation Consultant you will be involved in helping our clients implement and adopt the Fiix CMMS throughout their organization through onsite and/or remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved. You will report to Manager- Implementations.

Requirements

• Bachelor's Degree
• Legal authorization to work in the Canada is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 40% of the time.

Nice To Haves

• 5+ years of experience in a software implementation role.
• 5+ years of experience with SaaS or CMMS software.
• Bilingual proficiency in French and English.
• Prior experience in the Maintenance and Reliability industry.
• Prior experience translating customer requirements into workable software solutions.
• Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.
• A valid driver's license.

Responsibilities

• Act as the sole or primary point of contact for clients during the implementation phase of their journey.
• Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time.
• Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
• Manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
• Develop and deliver client training programs, including the creation of client-specific training material (e.g. documents and videos).
• Assist clients with the collection, loading, and configuration of data.
• Design and build client-specific reports and dashboard KPIs & widgets.
• Support system integrations between Fiix & ERP systems.
• Record project progress and store all project artefacts in a central repository.
• Collaborate with teammates to implement CMMS & implementation best practices.
• Assist with the training & development of new Implementation Consultants.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 5,001-10,000 employees