Implementation Consultant

Chevin Fleet Solutions

11h

About The Position

An exciting opportunity has arisen for a experienced USA based Implementation Consultant to join the Chevin team. We are looking for someone with a proven track record of working collaboratively with internal teams and customers, to ensure high-quality outcomes are delivered on time, within scope, and on budget. Who we are and what we do For more than 30 years, Chevin has been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by internationally recognised organizations including Cox Automotive, Canadian National Railway, and Deloitte, as well as not-for-profit organizations, global freight businesses, and regional and local government bodies. We have built a powerful platform that enables businesses to efficiently manage the complete lifecycle of a fleet, streamlining processes, improving performance, and ensuring compliance. Leveraging modern technologies, we deliver a modular suite that manages everything from vehicles and assets to people, drivers, and technicians. What’s the culture like Our focus has always been to attract, develop, and empower top talent globally, enabling individuals to do their best work. A passion for problem solving, a commitment to delivering customer value, and pride in our work drive continuous innovation. Our teams operate with a positive mindset and a high level of accountability, which is critical to scaling our business and delivering exceptional employee and customer experiences. We maintain clear business objectives that cascade into individual goals, ensuring everyone understands how they contribute to our success. This clarity makes Chevin an empowering environment in which to perform at your best. About the role Chevin’s Implementation Consultants partner closely with Project Managers, Business Analysts, and customers to deliver software implementations aligned to agreed specifications and use cases. They provide expert-level product knowledge throughout the project lifecycle, from design and build through testing, go-live, and transition to Support. Implementation Consultants apply deep application expertise and Chevin best-practice implementation methodologies to bring solution designs to life. They configure scalable, maintainable solutions that leverage core product functionality to support key business processes. Working collaboratively with internal teams and customers, they ensure high-quality outcomes are delivered on time, within scope, and on budget. Experience in fleet or related industries, along with software implementation experience, is essential.

Requirements

Significant experience (3+ years) delivering software implementations as an Implementation Consultant, ideally within fleet or related industries.
Bachelor’s degree with a preference for Computer Science, Information Technology, or a related discipline.
Strong understanding of software deployment methodologies and system integrations, including cloud-based and enterprise platforms.
Demonstrated ability to rapidly develop deep knowledge of Chevin products and translate that knowledge into customer value.
Solid understanding of web applications and their underlying architecture.
Experience using ETL tools for data migration.
Strong SQL skills, including the ability to write moderately complex queries in SQL Server.
Good front-end development skills (JavaScript and HTML).
Solid understanding of APIs.
Experience working with SaaS solutions in Azure environments.
Knowledge of SaaS SSO requirements and configurations.
A mature, self-directed approach with accountability for quality and on-time delivery, requiring minimal supervision.
Discipline for documenting customer interactions and delivered solutions.
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
Strong attention to detail balanced with an efficient, pragmatic working style.
An empathetic, customer-focused mindset with a desire to exceed expectations.
Strong interpersonal skills to build effective relationships with both customers and internal stakeholders.
Ability to tailor communication style to suit a range of customer technical capabilities.
Willingness to apply for Government clearance.
Availability to work occasional planned evenings or weekends to support implementation go-lives.
Willingness to travel occasionally for client meetings, on-site implementations, demonstrations, and training.

Nice To Haves

Demonstrated knowledge of the fleet management domain and common customer challenges.
Ability to read and debug C# using Visual Studio.
Foundational programming knowledge and an understanding of how to write maintainable, supportable code.
Previous experience in a fleet management-related role.
Knowledge of Oracle PL/SQL.
Active or prior Government clearance.

Responsibilities

Work concurrently on multiple projects, ranging from standard out-of-the-box implementations to complex enterprise-scale deployments.
Support customers through the data migration process, including advising on data preparation, conversion, and loading into Chevin systems.
Review proposed solutions during the design phase, identifying opportunities for simplification and reuse of existing functionality.
Provide accurate estimates for implementation effort as required.
Configure, test, and deploy systems from Functional and Technical Specifications using visual editors and your knowledge of SQL, HTML, and JavaScript, ensuring solutions meet customer requirements.
Use SQL to develop reports, automations, and data validation to ensure data integrity.
Configure and validate SaaS Single Sign-On (SSO) integrations with customer environments.
Support Project Managers by proactively identifying, communicating, and escalating scope creep.
Meet or exceed assigned billable and credited utilization targets.
Effectively manage your time across competing priorities, collaborating with your manager to resolve conflicts as needed.
Proactively communicate risks to committed deliverables to Project Managers as early as possible.
Minimize rework by applying quality-focused practices throughout all stages of delivery.
Lead sprint demonstrations to showcase system progress to internal teams and customers.
Conduct customer-facing training on the solutions and features delivered
Ensure all delivered solutions are cleanly configured, maintainable, and easy to understand.
Provide post-implementation support, troubleshooting, and resolution of technical issues as needed.
Contribute deep product and platform expertise to Chevin’s Implementation Advisory Board and internal knowledge base.
Continuously build domain expertise in fleet management to increase credibility and maximize the impact of your technical skills.
Contribute to continuous improvement initiatives across the Professional Services department.