Implementation Consultant

monday.com•Atlanta, GA

3d•Hybrid

About The Position

Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! You'll work closely with customers to address their business needs through the design and build of solutions on monday.com. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. In this role, you will train, advise and consult with customers to optimize their use of monday.com products during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects! About The Role Lead implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organization Design sophisticated workflows within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on-time and on-budget Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes Represent the voice of the customer by advocating for their needs and influencing the product development roadmap

Requirements

2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment
Experience leading software implementation or managed services projects that required hands-on build and system configuration
Experience with project management, CRM, service desk, and/or collaborative work management software
Strong project management and problem solving skills
Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
Ability to clearly articulate technical topics to a non-technical audience
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
Ability to take initiative and adapt
BA or BS degree preferred
Please note that this role is on a hybrid model in Atlanta.
Visa sponsorship for this role is currently not available.

Nice To Haves

Knowledge of APIs (GraphQL) and other integration tools (make.com) is beneficial
Understanding of AI and its use in streamlining work productivity is a bonus!

Responsibilities

Lead implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality
Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organization
Design sophisticated workflows within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed
Act as a project manager for small to medium sized projects by building and executing on project plans that ensure deliverables stay on-time and on-budget
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes
Represent the voice of the customer by advocating for their needs and influencing the product development roadmap

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