Implementation Consultant

At LearnUpon, we’re seeking an Implementation Consultant to join our team. This is a hybrid role, working 2-3 days per week from our office in Philadelphia. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more. As an Implementation Consultant at LearnUpon your purpose is to discover and evaluate your customers’ use case for LearnUpon, assess and aid in calibrating their success metrics for launch and, using this information, develop and implement an implementation plan to meet their needs. You play a vital role in training clients on LearnUpon as well as guiding them through how to build the workflows they need to implement. Customers think of you as a valuable resource they can rely on to help them get the most out of LearnUpon. They trust you to help them make good decisions as they configure our software and gear up for launching LearnUpon. You identify and explain any process changes our clients might incur as part of moving onto a new system and listen and gather their product feedback. As an Implementation Consultant you hold a rotating book of clients. Prioritizing your work within your book of business according to the clients’ plans and needs. Your purpose is to help customers thrive. You'll also record any business objectives and areas to aid in future expansion and development of accounts.