Implementation Consultant

Revspring • Nashville, TN

90d

About The Position

The Implementation Consultant works closely with other Solution Delivery colleagues to implement RevSpring patient engagement and payment solutions. He/she is responsible for selected requirements gathering, design, configuration, and testing activities on assigned projects. The role will collaborate with client SME's/stakeholders, the RevSpring Solution Delivery team, and other matrixed project resources to define and deliver the client's RevSpring solution. The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing Solution Delivery implementation processes and collateral.

Requirements

• ARM and RCM industry knowledge, HFMA/ARM training.
• Attention to detail.
• Ability to work independently and in a team environment.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to organize and multi-task job responsibilities and prioritize effectively.
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
• Ability to learn quickly and retain knowledge to apply to new situations.
• 2-4 years' experience in a software product implementations role within Healthcare and particularly revenue cycle management.

Nice To Haves

• Bachelor's degree or higher preferred.

Responsibilities

• Serves as the Implementation Consultant for assigned product(s).
• Lead/perform requirements definition, solution design, configuration, and testing activities.
• Provide project oversight/governance on selected single or multiproduct implementations.
• Collaborates with Solution Architects, Implementation Specialists, Product Management, Support, Sales, and other Implementation Consultants on how to solve client business needs utilizing product base features.
• Maintains a product focused discipline limiting custom configurations.
• Configures RevSpring printed communication, digital delivery, and payment solutions according to best practices.
• Works closely with the implementation team; keeps the Project Manager, Solution Architects, Implementation Managers, Implementation Specialists, and other Implementation Consultants informed.
• Participates in Architecture Review sessions to understand the scope of client implementations, strategic client direction, and any outstanding business needs.
• Creates onboarding materials, templates, and process documents to effectively and accurately scale the onboarding process of direct and partner clients for RevSpring solutions.
• Provides guidance to Solution Support teams, as required, to triage complex issues.
• Participates in transition meetings with Solution Support.
• Maintains a strong working knowledge of RevSpring's products, services, and systems.
• Utilizes knowledge gained to offer direction/guidance to the team.
• Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting.
• Actively participates in the development of the Solution Delivery implementation assets.
• Introduces and utilizes best practices.
• Expected to learn selected RevSpring solutions and develop a high degree of specialization in 2-4 product areas.
• Completes assigned certification training courses.

Benefits

• Equal opportunity employer.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: Bachelor's degree