Implementation Consultant

Blackbaud • Charleston, SC

116d • $61,000 - $77,800

About The Position

The Implementation Consultant plays a key role in driving successful software and service deployments for our YourCause solutions. Leveraging enterprise-level project management acumen and advanced data analytical capabilities, the Consultant works cross-functionally to deliver measurable impact that aligns with our clients’ CSR and ESG initiatives. We operate in a fast-paced, technology-first environment driven by a ‘can-do’ ethos, where hard work, innovation, and team-driven success are celebrated. Our entrepreneurial spirit is woven into every layer of how we work, empowering individuals to take initiative and make an impact.

Requirements

• 3-5 years of enterprise-level implementation, project management, or client-facing experience.
• Strong command of data analytics tools (Excel, Power BI, CRM platforms).
• Proficiency in project management software (e.g., Jira, Asana, Smartsheet).
• Understanding of basic HTML preferred.
• Exceptional written and verbal communication skills.

Responsibilities

• Develop, execute, and oversee complex implementation project plans tailored to enterprise clients.
• Lead cross-departmental collaboration, maintaining accountability across internal teams and stakeholders.
• Provide in-depth client training and strategic guidance on maximizing product utilization.
• Conduct data-driven QA testing, troubleshoot configurations, and ensure delivery excellence.
• Analyze client-specific program data to inform implementation strategy and identify optimization opportunities.
• Collaborate with account managers to create documentation rooted in data insights and client goals.
• Spearhead deployment of new features and platform upgrades for existing clients.
• Act as the primary liaison and advocate between clients and internal units (e.g., payroll, development, client services).
• Monitor performance post-implementation, using analytics to anticipate issues and enhance stability.
• Translate client priorities into clear action items and ensure alignment with internal execution.
• Design and refine scalable implementation methodologies and best practices.
• Quantify and communicate the strategic value of implementation to clients using data visualizations and impact reporting.

Benefits

• Medical, dental, and vision insurance
• Remote-first workforce
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Volunteer for vacation
• Opportunities to connect to build community and belonging
• Pet insurance, legal and identity protection
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees