About the position
At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant, Automotive and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse. The Professional Services Department provides customers with a wide variety of services including the configuration of new software, consulting and customer training. The primary role is the successful delivery of orders and projects enabling customers to use our Software Solutions to successfully run their day-to-day business. Activities include business discovery and requirements gathering, training and implementation/configuration of our products. As a Subject Matter Expert (SME), you may be required to take part in sales process assisting with demonstrations and attending Trade Shows. You will work closely with other departments such as The Project Office, Provisioning, Support, Research and Development and Finance.
Responsibilities
- Business requirements analysis (business process review), document results for implementation planning.
- Requirements gathering, evaluate customer needs and formulate solutions (within current software capabilities) to meet cost and timelines of the project.
- Where gap in functionality exist, and are discovered during the implementation, perform analysis and Identify alternate solutions using standard functionality.
- Where customizations, enhancements are required assist R&D in scoping the requirements. Provide work-arounds to maintain pace of implementation.
- Advise customers on the business processes and best practices related to our products.
- Analyse customer problems and needs and proactively proposes solutions.
- Train users on application functionality and new processes.
- Implement data conversion and testing strategies.
- Manage individual implementation plans and report task and project status to management.
- Ensure tracking of issues, change requests and risk on assigned projects. Own timely escalation of issues/changes to project management.
- Keep informed of new product versions.
- Complete assigned tasks in a timely manner.
- Provide feedback to appropriate departments for improvement in product design and service quality.
- Efficiently manage communications with client, local and remote project teams.
- Act as an SME to other departments providing advice, guidance and assistance when directed.
- Other duties as assigned commensurate with the post.
Requirements
- Computer Science, Information Systems or Business Management degree or relevant experience.
- Previous and demonstrable experience in successfully delivering complex ERP/Shop Management Systems.
- Previous and demonstrable experience in requirements gathering, configuration, installation and training.
- Business industry knowledge - experience of one or more Distribution Markets in which Kerridge Commercial Systems operates.
- A working knowledge of Databases SQL, Oracle.
- Familiarity with common operating systems e.g. Windows, Linux and applications such as Microsoft Office and Microsoft Project.
- Excellent communication skills including skills in socialising ideas, influencing, facilitation and training.
- Excellent customer service and customer facing skills to work alongside customers on and off site.
- Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner.
- Project a professional image at all times.
- Be adaptable and work as an effective member of a team.
- Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken.
- Work conscientiously and use own initiative.
- Ability and willingness to travel domestically and internationally.
Nice-to-haves
- Knowledge of the Tire & Service Industry
- Working knowledge of accounting
- Exposure to standard project methodology and implementation activities.
Benefits
- Flexible hybrid work policy
- Equal opportunity workplace
- Health and safety compliance
