Implementation Consultant

Relias Learning-posted 8 months ago

Full-time • Entry Level

Remote • Morrisville, NC

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Are you looking for a high energy, strategic, and fast-paced position as a Implementation Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

Manage the customer implementation of the Relias Platform for multiple solutions
Develop detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilize tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identify and manage risks and issues, and work with internal teams for mitigation
Lead customer workshops and training sessions
Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
Develop and foster positive relationships and build rapport with customers
Utilize current and best practice implementation documentation and toolkits
Ensure that project management database is kept up to date at all times and project notes are complete
Configure contracted products and solutions to customer specifications
Provide technical support to customers throughout the duration of the implementation as required
Conduct platform training sessions in various settings for internal and external customers as required
Assist with developing process documentation for onboarding processes
Assist with updating department SharePoint site
Act as liaison to other departments as assigned
Other duties as assigned

Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success
Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Initiative: ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed
Collaboration: work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Relias Product Knowledge: ability to understand and effectively utilize the features, functionalities, and tools of Relias Products
API Integration and Optimization: ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes
1 year in project management managing customer facing projects
1 year implementing SaaS based products and solutions and delivering training
Experience with project management tools, methodologies, and software
Bachelor's Degree

CAPM or PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Fantastic health and wellness benefits package, including an outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
20%+ annual employee promotion and transfer rate
Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees

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