Implementation Consultant - Utility Billing

Springbrook Holding Company LLC

1d•Remote

About The Position

Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small and medium sized municipalities and utility districts operate with high efficiency, economy, and security. More than 2,000 cities, towns, and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, and utility billing. We believe in a citizen-centric government that empowers its community with financial transparency, efficiency, and a seamless payment experience. We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology. While we are busy changing the world, we also strongly believe in having fun and excitement at work as well as encourage a collaborative and healthy work-life balance. We also offer competitive salaries and excellent benefits. If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance, then we'd love to hear from you. Where You Fit: The Professional Services department at Springbrook is looking for an Implementation Consultant to assist with implementing Springbrook's cloud Utility Billing software in local governments throughout the country. You'll work alongside our team of project managers and consultants to help configure, train, and provide go live support to our newest customers. This position offers the flexibility for you to work from any location within the United States, including out of your home office or one of the several Springbrook offices throughout the country. This opportunity is for remote work, occasional travel maybe required.

Requirements

3+ years' experience in a role that that is customer-facing (e.g., Professional Services, Customer Support, Customer Success, etc.)
Bachelor's degree in business related or an additional 2 years' experience in a SaaS implementation position
Experience working with and implementing cloud-based utility billing software
Proficiency in using complex software, including SaaS-based solutions
Experience in tracking and meeting billable utilization targets

Nice To Haves

Prior experience working in a municipal government, water billing, or electric billing agency
Prior experience working with municipal finance and billing and payment software
Prior experience working with ERP software and tools (SAP, Salesforce, Sage/Intaact, NetSuite, etc.)
Experience in implementing either Financial software or Payments Software.
Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Responsibilities

Interview customers and gather and document requirements for planning how best to configure Springbrook's software
Review converted data to ensure complete and accurate information is brought forward into our software
Configure Springbrook's software in a manner consistent with the customer's business practices
Provide end-user training in our software
Provide go live support and ensure a seamless transition of the customer account to Springbrook's Customer Support department
Occasional travel to customer sites on occasion to perform software implementation work and training may be required.
Maintain general awareness of Springbrook security and privacy policies
Report any security incident or suspected security incident to the Springbrook Incident Response Team
Maintain general awareness of Springbrook security and privacy policies
Report any security incident or suspected security incident to the Springbrook Incident Response Team