Implementation Consultant - Remote

Medidata Solutions-posted 11 months ago
Hybrid • New York, NY
Publishing Industries
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Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 33,000 clinical trials and 10 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Implementation Consultants (ICs) help ensure that Medidata's software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata's software to provide the most value.

  • Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.
  • Adhere to or educate on best practices for implementing Medidata's software.
  • Author, adapt, or agree on specifications based upon client requirements, including functional test cases for use in configuring and developing solutions in Medidata's suite of products.
  • Support less experienced team members with client engagements, being accountable for quality of delivery.
  • Support developers and other cross functional departments during configuration or implementation of specifications.
  • Delivery of in-person/remote client workshops.
  • Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
  • Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
  • Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing.
  • Communicate status reports to stakeholders on both client and internal projects.
  • Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
  • Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
  • Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
  • Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
  • Support third party vendors with integration and/or data transfer efforts.
  • Own multiple customer-facing projects or engagements.
  • Significant knowledge and experience in one product or solution, or relevant experience in a group of products/solutions.
  • Mentor/Train AICs or new employees.
  • Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis.
  • Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions.
  • Ability to work with technical R&D staff and translate new software features into real world examples.
  • Knowledge of computer usage in a web-based environment.
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