Intuit-posted 5 months ago
$30 - $47/Yr
Full-time • Mid Level
Atlanta, GA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Intuit is seeking highly skilled and experienced Implementation Experts to join our Customer Success organization, specifically supporting our growing Intuit Enterprise Suite (IES) customer base. This is a critical role focused on ensuring our IES customers achieve rapid time-to-value and maximize their investment in Intuit's robust platform. You will be instrumental in transforming our customer onboarding experience from fragmented to frictionless, as outlined in our strategic initiatives. As an IES Implementation Expert, you will be the trusted expert responsible for guiding our complex business customers through the successful setup, configuration, and integration of the Intuit Enterprise Suite. This role requires a deep blend of technical product expertise across the IES ecosystem and a strong understanding of accounting principles, particularly in multi-entity environments. You will directly impact customer satisfaction, feature utilization, and overall product adoption.

  • Work closely with IES customers to understand their unique business needs, financial processes, and existing systems to tailor and optimize their IES setup.
  • Lead the end-to-end implementation of IES, including core accounting, payroll, and payments functionalities.
  • Provide expert guidance and hands-on training to clients and their teams on how to effectively leverage IES features, tools, and reporting capabilities.
  • Apply advanced accounting expertise to support the customer through configuring IES for multi-entity companies.
  • Collaborate with internal teams to resolve complex customer challenges and ensure a seamless onboarding journey.
  • Advise clients on best practices for using IES and customize settings, reports, and dashboards to meet specific business requirements.
  • Capture and relay customer feedback to product and engineering teams to drive continuous improvement of the IES platform and implementation processes.
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
  • Active Tax Credential (Enrolled Agent, CPA).
  • Minimum of 5+ years of experience in software implementation or consulting, with a strong focus on financial software.
  • Advanced understanding and hands-on experience with the Intuit Enterprise Suite (IES).
  • Demonstrated expertise in QuickBooks Online, QuickBooks Payroll, and Payments.
  • Strong understanding of accounting principles and practices, with at least 3 years of direct experience working with multi-entity companies.
  • Proven ability to manage complex projects and multiple customer engagements simultaneously.
  • Exceptional problem-solving skills, with a keen eye for detail and accuracy.
  • Excellent communication, interpersonal, and consultative skills.
  • Familiarity with QuickBooks Desktop is highly desirable.
  • QuickBooks certification(s) preferred.
  • Competitive compensation package with a strong pay for performance rewards approach.
  • Cash bonus eligibility.
  • Equity rewards.
  • Comprehensive benefits package.
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