Implementation Consultant III - eCommerce

GHX

8h•$74,000 - $98,000•Remote

About The Position

The Implementation Consultant III is responsible for managing the implementation of GHX products and provide subject matter expertise to deliver a high-quality level of service to provider customers. Responsibilities include overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels and execution with specific focus on client satisfaction and utilization. Presenting product functionality, creating documentation for project objectives, performing customer training and achieving key milestone tasks to hit revenue targets are also primary areas of focus.

Requirements

Bachelor’s degree in a related field or a combination of education and equivalent work experience.
Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization
Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration
Strong understanding of data structures, system integration, materials management, supply chain and accounting.
Strong knowledge of healthcare procure-to-pay and supply chain operations
Ability to interpret business needs with the goal of implementing products that will meet or exceed customer’s goals and objectives
Have a continuous improvement mindset and share that passion with team members to create processes that improve delivery and customer experience
Ability to excel in a high energy, collaborative team environment
Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
Willingness to travel up to 15% annually.

Nice To Haves

Strong understanding of item master management
Knowledge of Agile and Scrum methodology
Experience working on cross functional projects with internal and external participants.
Knowledge/understanding of cloud-based ERP systems such as Infor Cloudsuite, Oracle Cloud and Workday
Knowledge/understanding of on-premise ERP systems such as Lawson, Meditech, Peoplesoft

Responsibilities

Customer Focus. The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services.
Product Implementation. Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing.
Data Analysis. The products that the Implementation Consultant III will be supporting are very data dependent. As such an ideal candidate should be comfortable working in Excel and Access and be able to review data sets for completeness and provide feedback to both the customer and internal development teams when gaps are found.
Project Management. Maintain and communicate project status to identify progress, risk and mitigate delays. Coordinate and collaborate with other scrum teams and internal departments to ensure customer objectives are met.
Process Improvement. Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.
Documentation. Ability to create, organize and maintain implementation documentation. Work with team members to assign shared ownership in keeping documentation and project plans current.