Implementation Consultant I

Paylocity • Schaumburg, IL

73d • $50,000 - $60,000 • Onsite

About The Position

As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You'll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You'll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands-on support through the transition to our Client Services team. This role is ideal for detail-oriented professionals who are passionate about delivering excellent client experiences and developing foundational implementation skills.

Requirements

• 1+ years of Customer Service or Customer interfacing role.
• 1+ years of HCM implementation experience preferred.
• High school Diploma required; bachelor's degree preferred.
• Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and other programs.
• Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation, and analysis.
• Utilize problem-solving abilities to overcome obstacles and find creative solutions.
• Successfully handle multiple projects concurrently, effectively prioritizing tasks and managing timelines.

Responsibilities

• Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Provide a smooth transition and post-implementation support as needed, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review configuration of system with client to ensure the software is aligned with the clients' needs and expectations.
• Collaborate with internal cross-functional teams, including sales, product SMEs, and project managers, to deliver high-quality implementations.
• Troubleshoot and resolve implementation-related matters, escalating critical concerns to the appropriate teams when necessary.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) match.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED