Implementation Consultant I

R1 RCM • Manchester, CT

2d

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Implementation Consultant I will oversee the deployment and implementation of the Entri Product Suite. They will engage with the client, hospital operations , and applications/infrastructure teams to design, build, and implement the patient and user experience solutions. This position will also assist with upholding standard workflows and create educational materials to prepare for go-lives. The Implementation Consultant I will be responsible for holding all stakeholders accountable in the delivery of the solution. A successful candidate will exhibit the ability to lead a cross-functional project to build and operationalize a business-to-consumer solution, be expected to identify subject matter experts to solve potential obstacles, meet project deadlines, and identify, escalate, or resolve any issues that would impact the ability to deliver on the solution. They are expected to have strong communication skills to inform and engage key stakeholders across various levels with project updates and/or escalations. The Implementation Consultant I will propose new opportunities for efficiencies, enhancements, and expansion of product and process initiatives. This role is the entry-level position into Configuration and Deployment and initially works on a limited product scope, with the opportunity and expectation to learn and progress quickly.

Requirements

• Proficient computer skills (including, but not limited to, Microsoft Word, Excel, Power Point and Visio) are required.
• Highly organized, strong interpersonal skills, and clear and concise oral and written communication skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, office staff, and peers.
• Strong problem-solving, analytical, and critical thinking skills.
• Results and deadline driven, working well under high pressure situations while staying resourceful, tactful, and adjust to rapidly changing needs from the customer.
• 2+ years Healthcare/Technology experience.
• Understanding of HIPAA and the importance of privacy of patient data.

Responsibilities

• Manages on-time and competent delivery of the application database build.
• Provides support to the entire deployment team and actively communicates between all stakeholders.
• Consults with the client and project team to define and obtain the data necessary to build applications based on the scope of the contract and client needs, and within the timeline and budget.
• Uses a creative problem-solving approach to analyze data along with workflow to determine standard best practice processes to gain efficiencies.
• Collaborates with the client, operations, training, IT , and support team members to meet project timelines.
• Motivates stakeholders to execute operational change and achieve desired results.
• Ability to deliver clear and concise training, objectives, and expectations to end users, and collaborate with stakeholders to design educational materials.
• Leads the client in database validation and conducts functional and integrated testing to ensure readiness for successful go-lives.
• Actively seeks to understand the challenges and needs in the health care industry, particularly in the patient access arena.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees