Implementation Consultant I

NAVIGATE360 LLC•Richfield, OH

4d•Remote

About The Position

This role prepares clients for success by coordinating and facilitating the configuration and launch of SaaS tools that organizations and communities stay safe and thrive. Focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and launch Navigate360 solutions. This role owns the client experience through the onboarding phase of the customer lifecycle through the delivery of admin user and system launch.

Requirements

Associates or Bachelors Degree; or equivalent years of experience
Passion for ensuring the physical safety of students, faculty, and staff
Excellent analytical and problem-solving skills
Excellent verbal and written (email) communications skills
Dynamic communication presence
Ability to manage multiple time-sensitive projects and priorities and meet established deadlines.
Experience documenting processes and creating customer-facing reference materials.
Experience leveraging a CRM Platform (Salesforce, Salesforce Lightening, Zoho…etc.)
Highly competent in PC/Mac operating systems and Microsoft Office365 Applications

Nice To Haves

Bachelor’s degree
1-2 years of Education-Tech SaaS configuration and support experience
1-2 years of customer software training over the phone
Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education
Experience with Student Information System integrations (Clever, ClassLink, PowerSchool)
Bilingual English/Spanish

Responsibilities

Manage multiple concurrent customer launch projects, ensuring each remains aligned with defined timelines and milestones.
Coordinate and manage the onboarding configuration and technology integration timeline with customer.
Monitor customer progress and provide regular, actionable check-ins to keep customers accountable to key launch deliverables and due dates.
Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions).
Maintain a deep level of understanding and be able to effectively communicate the various Navigate360 SaaS solutions’ values and functionalities.
Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management.
Exercise independent discretion to drive customer participation in setting up and training aspects of launch.
Create/design training webinar content.
Effectively adhere to implementation timeline with the customer.
Execute detailed configuration procedures and confirm functional.
Confirm customer expectations are being met for product and staff training rollout.
Report customer “pulse” evaluation (include in health metrics).
Maintain clear customer records for launch progress within the designated tool.
Maintain competitive understanding of Navigate360’s primary competitors.
Ensure a timely response to customer requests.
Other duties as assigned.