Implementation Consultant (Healthcare/Financial Software)

MatrixCare

119d • $72,000 - $107,000

About The Position

The Implementation Consultant will become a financial focused Subject Matter Expert for the Home Health and Hospice customers. Working collaboratively with a team, this position will lead clients through software implementation, providing training and best practice workflow recommendations.

Requirements

• Prior experience with use of a Financial Information System including, e-claim and e-remit procedures for Home Health and/or Hospice organization.
• Understanding of basic accounting principles.
• Help customer identify system optimization and training opportunities that lead to an increase in productivity and cash flow.
• Ability to become MatrixCare Subject Matter Expert.
• Basic understanding of Organizational Change Management principles.
• Attention to detail, professional presentation skills and ability to work with complex projects.
• Excellent written and verbal communication skills and interpersonal skills.
• Candidate must be able to work in a fast-paced, collaborative, team-oriented environment.

Nice To Haves

• Healthcare software implementation and/or training experience for financial teams.
• Leadership/Consulting experience.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Responsibilities

• Deliver high value consulting services that drive financial transformation via successful adoption of MatrixCare products and services for its home health and hospice customers.
• Deliver best practice training support to customer C-level team through deep understanding of the Brightree financial performance and reporting tools.
• Manage customer feedback loop to account management, product management and engineering teams in effort to improve overall customer experience.
• Drive efforts to create a productive, effective internal delivery process for consulting services through pre-sales discovery, scoping and solution design sessions to ensure accurate scoping and budgeting for SOW work that drives value to the customer.
• Provide high quality employee immersion training that enable internal team members to have the right tools in order to provide superior customer service.
• Support the MatrixCare Implementation and Training Team to build best practices for customer implementations that help drive long term customer success.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• Eleven paid holidays plus three floating days.
• Fourteen weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees