Implementation Consultant - HCM

ADP • El Paso, TX

146d

About The Position

ADP is hiring a Client Onboarding Specialist. Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? If so, this may be an opportunity for you. As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond. You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top-ranked training will help set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

• High School Diploma
• 1 to 3 years of experience working in a client service/customer service environment or systems integration environment
• Basic project management skills
• Ability to work overtime hours during peak seasons
• Military Experience is acceptable as an alternative to the above experience.

Nice To Haves

• A college degree is great but not required.
• Experience in a client service/customer service environment.

Responsibilities

• Onboard Clients by creating exceptional onboarding experiences for each product or service implementation.
• Help clients develop the skills and confidence to use ADP products with ease through expertise and relationship-building.
• Implement ADP Technologies by consulting with clients and analyzing existing systems, interface requirements, and business processes.
• Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally by collaborating with ADP associates in sales and customer service and exchanging routine information with members of the client project team.
• Multi-Task and communicate by working on multiple time-sensitive projects and sharing essential information with clients and teams.

Benefits

• Best-in-class benefits starting on Day 1
• Focus on mental health and well-being
• Company-paid time off for volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED