Implementation & Client Success Leader - Evinova

AstraZeneca

2d•Hybrid

About The Position

As an Implementation & Client Success Leader at Evinova, you will directly manage projects of all complexity levels, ensuring successful delivery through project planning, stakeholder collaboration, and agile execution. This role will suit someone who thrives in a dynamic, fast-paced environment, can navigate complex clinical operations and development landscapes, and isn’t afraid to roll up their sleeves to ensure successful project delivery. The ideal candidate combines customer success and project management expertise with an understanding of digital health ecosystems. The role requires someone who can effectively manage projects and customer accounts by coordinating teams, resolving dependencies and issues, communicating clearly with stakeholders, and driving progress to keep delivery on track. You will look for practical, win-win solutions and motivate teams to achieve project goals in line with agreed plans.

Requirements

Bachelors Degree in Business, Technology, Health, or a related field
8+ years of experience in the clinical trial or digital health space
Proven leadership experience in technical delivery, implementation, or solution engineering roles, ideally within the life sciences, clinical trials, or healthtech sectors.
Proven experience leading technical teams responsible for implementing configurable enterprise SaaS products, ideally in digital health, or similar regulated systems.
Strong track record of delivering complex client-facing technical solutions in a regulated (GxP) environment.
Experience working cross-functionally with product, engineering, clinical, and commercial teams to translate customer requirements into technical implementations.
Familiarity with clinical trial processes and protocol interpretation as it relates to digital system delivery.
Solid understanding of clinical research systems and data workflows (e.g., EDC, EMR, CTMS, ICF).
Strong knowledge of validation and testing processes in a regulated environment
Proven ability to build, manage, and develop high-performing technical teams, including managers, engineers, and validation specialists.
Exceptional stakeholder management and communication skills, with the ability to present technical topics to non-technical audiences, including sponsors and executive stakeholders.
Comfortable working in fast-paced, ambiguous, or start-up environments, with the ability to drive action and scalable solution-building.
Understanding of Agile delivery methodologies in technical and regulated environments.
You are highly organized, solution-oriented, and tech-savvy.
You have experience in managing multiple complex projects for enterprise customers and a foundational understanding of clinical operations.
You thrive in customer-facing roles and are passionate about improving healthcare through technology.

Responsibilities

Successful delivery of a large scale global complex enterprise solution resulting in high customer adoption and measurable impact for customers
Build and maintain strong, trust-based relationships with customer project stakeholders, proactively managing expectations and communication.
Maintain a commercial mindset, ensuring your projects deliver value for both Evinova and customers.
Champion change initiatives by following change management best practices and aligning project outcomes with strategic objectives, product releases and cross-functional teams through complex transitions
Develop detailed project plans, ensuring clear accountability, dependencies, and milestones.
Deliver projects on plan and to budget
Act as the primary operational point of contact for internal and customer stakeholders on assigned projects.
Own reporting and risk tracking for your projects, providing clear, accurate, and timely updates to internal leadership and customer stakeholders.
Be the face of your project; willing to pick up the phone, deliver tough messages with empathy, and win customer confidence through credibility, clarity, and consistency.
Operate within the bounds of relevant regulatory frameworks (e.g., GxP, 21 CFR Part 11), with a strong understanding of Clinical Operations and Clinical Development.
Capture lessons learned and implement continuous improvements across the implementation and delivery function.
Build and lead high-performing technical delivery teams, fostering a culture of ownership, learning, and continuous improvement.
Set clear expectations, provide mentorship and direction, and create pathways for growth as the team scales with the business.
Define best practices for delivery, configuration, and study validation across the team.
Oversee the integration of the digital clinical trial solution with external systems, and sponsor data platforms.
Guide teams through data mapping, interface design, and testing, ensuring seamless and secure data flows.