Implementation and Deployment Specialist

Lansweeper • Austin, TX

8d • Hybrid

About The Position

Implementation and Deployment Specialist Location: Austin, TX or Ghent, Belgium | Department: Customer Success Context & Impact Lansweeper is growing — and with that growth, we're strengthening our Customer Success function. We're hiring an Implementation and Deployment Specialist (Onboarding Technical Success Manager) to accelerate how quickly enterprise customers realize value from our Technology Asset Intelligence platform. Your mission: drive time-to-first-value , ensure high-quality implementations , and establish scalable onboarding standards across global enterprise environments. In the near term, your focus will be on leading complex technical onboarding projects while helping shape and refine a repeatable implementation framework — creating the foundations for future scalability, consistency, and customer satisfaction. Challenge The main challenges you'll face are: Building a new function while “flying the plane” - You'll help define processes, playbooks, and metrics from scratch while simultaneously delivering live enterprise implementations. Aligning multiple stakeholders - Harmonizing collaboration between Technical Success Managers, Implementation Specialists, Sales, Pre‑Sales, Product, and Engineering. Managing complex enterprise environments - Guiding deployments across varied infrastructures, architectures, and maturity levels while meeting demanding customer expectations.

Requirements

• Hard skills: Strong foundation in network administration or network architecture with hands‑on troubleshooting expertise.
• Experience with IT discovery and asset management tools such as Lansweeper, Device42, or Axonius.
• Familiarity with ITAM/ITSM platforms (ServiceNow, Snow, Flexera, Ivanti).
• Proficiency in API integrations , workflow automation , and understanding of CMDB processes .
• SaaS implementation or Enterprise software deployment experience in complex IT environments.
• Soft skills: Strong consultative communication skills — able to explain technical concepts to both business and technical audiences.
• Customer‑centric and proactive learner , eager to understand evolving product capabilities.
• Excellent collaboration and problem‑solving mindset within cross‑functional teams.

Responsibilities

• Lead end‑to‑end technical onboarding engagements for enterprise customers — installation, configuration, integration, and go‑live.
• Conduct readiness and configuration assessments to ensure optimal performance, scalability, and security.
• Translate customer business objectives into technical deployment strategies that deliver measurable outcomes.
• Partner with Customer Success Managers and Product teams to streamline onboarding workflows and ensure smooth handovers post‑implementation.
• Develop and continuously improve playbooks, templates, and best practices to standardize and scale onboarding excellence.

Benefits

• Competitive salary aligned with market benchmarks
• Full benefits package (healthcare, insurance, retirement plan, paid time off, training budget)
• Career growth & structured learning opportunities
• Flexible hybrid work model (Austin or Ghent)
• Company events and team‑building perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees