Implementation and Customer Support Engineer

Itac Sa/Ag • Birmingham, AL

4d • $90,000 - $110,000

About The Position

Our client is seeking an Implementation Support Specialist who thrives at the intersection of technology, process, and customer success. This role plays a pivotal part in delivering high-impact, custom implementations of intelligent capture solutions that power mission-critical workflows for enterprise clients. You'll be the behind-the-scenes force ensuring complex systems come together seamlessly—from first install through successful go-live.

Requirements

• Hands-on experience with OCR and data capture/workflow solutions
• Background supporting custom, high-dollar enterprise implementations
• Ability to connect databases and configure complex integrations without coding
• Experience working with enterprise customers in technical environments
• Highly detail-oriented and process-driven approach to project completion
• Ability to travel up to 70%

Responsibilities

• Supporting backend system setup, configuration, and integrations for client implementations
• Partnering with field and Professional Services teams before, during, and after go-live
• Troubleshooting application, database, and system issues tied to deployments
• Coordinating technical requirements tied to Statements of Delivery
• Providing real-world feedback to Product Engineering and Development teams
• Assisting with testing of new products and enhancements prior to release
• Maintaining technical documentation and configuration standards

Benefits

• Work on high-visibility, high-value enterprise implementations
• Exposure to cutting-edge OCR and data workflow technology
• Collaborative environment with Engineering, Professional Services, and Support
• Clearly planned project travel with built-in reset time between assignments
• Autonomy to own projects end-to-end and finish early when deliverables are met

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed