Global Payment Holding Company-posted 6 months ago
Full-time • Entry Level
Jeffersonville, IN
Credit Intermediation and Related Activities

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation. Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions. Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

  • Supports higher level analysts working with clients on setups to create system configuration for processing.
  • Participates in the review of scope documents and utilizes corrected document to understand preset Options configurations in preparation to assist in future Options selection, test plans, and issue resolution sessions.
  • Learns to compare system parameters per region throughout an implementation, by reviewing internal documentation and observing more senior team members.
  • Assists the primary point of contact of a single client on a module or function while becoming familiar with an environment during the conversion/deconversion/start-up process.
  • Participates in new environment set up and builds initial functional Subject Matter Expert (SME) foundation of knowledge and consults with clients/internal groups as needed.
  • Learns mapping process while assisting analysts in the validation that mapping is consistent with client configuration plan.
  • Assists in manual field level verifications for multiple events prior to conversion, as directed.
  • Builds knowledge of First Occurrence testing process and helps to document the results, as directed.
  • Assists and trains on how to resolve issues through root cause analysis to gain understanding.
  • Escalates appropriately when assistance is needed.
  • Updates the internal metrics and dashboard tools throughout the implementation process, as directed.
  • Assists and builds knowledge of client education on system functionality.
  • Trains and assists with the transition process to long term daily support.
  • Begins to learn how to create business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
  • Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered.
  • Willing to accept additional experience in lieu of a degree, Heartland Payments Systems or industry related experience strongly preferred.
  • Typically Minimum 2 Years Related Experience.
  • Bachelor's Degree.
  • Experience in business, information systems, or finance related field required.
  • Medical, dental and vision care
  • EAP programs
  • Paid time off
  • Recognition programs
  • Retirement and investment options
  • Charitable gift matching programs
  • Worldwide days of service
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