Implementation Analyst - Treasury Management Service & Implementations

PNC•Whitehall, OH

3d•$37,000 - $92,000•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Implementation Analyst within PNC's Treasury Management Service & Implementations organization, you will be based anywhere within PNC's footprint. This Implementation Analyst would support our Digital Delivery and Data Services group within Treasury Management so the ideal candidate should have familiarity with secure file transfer technologies, including PGP encryption, SFTP protocol, and Secure File Gateway (SFG) solutions. Additionally, we are seeking detail-oriented candidates who are great listeners, comfortable with change, can work independently or with a group and have excellent communication skills. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals. Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation. Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff. Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences. Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Change Management
Customer Solutions
Data Analytics
Financial Processes
Organizational Analysis
PGP Encryption
Secure File Transfer Protocol (SFTP)
Storytelling
Waterfall Model
Accuracy and Attention to Detail
Application Delivery Process
Consulting
Effective Communications
Knowledge Of Product Line
Managing Multiple Priorities
Operational Functions
Problem Management Process
Standard Operating Procedures

Responsibilities

Implements moderately complex new products and services for clients.
Analyzing requirements and gathering deliverables to complete the implementation
Performing maintenance on existing client profiles and maintaining client-specific operating procedures.
May provide sales or consultative support to clients in selected deals.
Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product.
Coordinates and produces data for pre-implementation validation.
Analyzes, assesses and documents client requirements while adhering to established processes and procedures.
Verifies implementation work done by other staff.
Escalates or addresses challenges and may train clients on products and/or services.
Ensures positive ongoing client experiences.
Manages multiple implementations simultaneously; reports/drives progress relative to service level performance.
Facilitates/participates in internal and external stakeholder meetings.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

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