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The Implementation Analyst is responsible for the overall planning and tracking of small, medium and semi-complex client driven change orders and new job setup from initiation through execution. The Implementation Analyst is responsible for understanding the product concept and having the ability to translate the concept into valid client business requirements. This person gathers project requirements, completes research, and recommends which combination of product/system solutions will best meet the client's needs. Create, manage, and track project plans associated with delivery of the new client setup and change orders for remittance processing clients. Prepares project documentation; organizes and conducts internal and external project meetings; manages project delivery through lifecycle stages from project initiation through project closure and tightly manage scope through the change control process. This includes issue identification, contingency planning. Manage the overall external client implementation process. Key activities may include planning, making release scope decisions, managing issues to resolution, scheduling testing, facilitation of cross team review and approval sessions, and leading technical walk-through with client. Identify, research, analyze and write business requirements to ensure client needs are met. Works closely with clients and internal departments to clearly understand document and facilitate solutions for business problems and issues. Reviews, analyzes, adds and tracks requirements for the change order and or new job setup. Ensures client specification documents are kept up to date and accurate in accordance with implementation changes. Provide consultation to clients on business problems for clients to help identify solutions to their business needs. Prepares presentation materials and delivers effective presentations. Provide high level estimates (HLE) to clients for billable service hours (may include vendor and custom development quotes). Ensure SOW are completed and signed for all billable projects. Ensure all projects are billed upon completion.
