Implementation Analyst - Payer Configurations & QA

McKesson • Columbus, OH

75d • $70,900 - $118,100 • Hybrid

About The Position

As an Implementation Analyst for our Customer Operations' Payer Configurations & QA team at CoverMyMeds, you will serve as a strategic partner to our clients and internal teams, driving successful implementations of our payer solutions. This hybrid role combines configurations and quality assurance responsibilities with exposure to some business analysis tasks. This role is client-facing and requires a dynamic individual who can manage configurations, analyze business needs, and deliver tailored solutions for our Payer partners. As an Implementation Analyst, you'll be instrumental in ensuring our clients achieve their goals and that project configurations and UAT milestones are met while maintaining high standards of quality, communication, and collaboration.

Requirements

• Degree or equivalent work experience.
• 3+ years of relevant technical support experience.
• Experience using workflow and project management tools (e.g., Jira, Salesforce); proficient in JIRA, SQL, Tableau, XML, and JSON.
• Ability to interpret and apply business and technical requirements.
• Skilled in task management, delegation, and managing multiple projects in fast-paced settings.
• Experience with software configuration, testing, and/or advanced training or certification in configurations or data analytics preferred.
• Familiarity with Kanban, Scrum, and Agile methodologies.
• Knowledge and advanced subject matter expertise in Pharmacy Benefits, Provider, NCPDP SCRIPT Standards, and Electronic Prior Authorization (ePA).
• Consistently demonstrates high performance by meeting and/or exceeding current team KPI's and/or Service Level Expectations.
• 18+ months' previous experience in Network Services/PSC or other relevant client-facing and/or end-user direct support role within CoverMyMeds.
• Healthcare Industry and/or Payer experience strongly preferred.

Responsibilities

• Configure, implement, and support software system integration projects with minimal supervision.
• Document configuration and testing requirements, develop and implement comprehensive testing plans, facilitate coordination of user acceptance, integration, stress, and quality testing.
• Act as the primary point of contact for client testing and configuration inquiries during implementation.
• Conduct client demos and training sessions for internal and external clients as needed.
• Identify opportunities for process enhancements and contribute to team productivity initiatives.
• Lead discovery sessions to gather and document business and technical requirements.

Benefits

• Competitive compensation package including base pay and potential annual bonus or long-term incentive opportunities.
• On-site chef and paid benefits.
• Named to Inc. 500's list three times.
• Awarded one of the top places to work by Modern Healthcare.
• Twice won best places to work in Columbus, Ohio.

What This Job Offers

• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees