Immuno Applications Specialist I

Diasorin • Birmingham, AL

306d

About The Position

DiaSorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the 'Diagnostics Specialist.'

Requirements

• Bachelors degree in Life Sciences (i.e. Biology, Biochemistry, Chemistry), MLT/MT (ASCP, CLS or NCA) or equivalent; Masters and/or PhD preferred.
• 3-5 years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry.
• Field Applications Specialist and/or equivalent industry experience.
• Knowledge and skill in maintaining, validating, servicing, and troubleshooting analytical or medical diagnostic instrumentation.
• Understanding of regulatory requirements relating to customer laboratory needs (i.e. CAP, CLIA, COLA).
• Understanding of good laboratory practices (GLPs) and techniques.
• Basic understanding of laboratory information systems (LIS).
• Ability to demonstrate and explain correct operation and maintenance of equipment/instrumentation.
• Do corrective action and troubleshooting with reference to manufacturers' manuals.
• Learn new software applications with minimal instruction.
• Obtain address information, obtain travel itinerary, and travel to customer sites.
• Work independently.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Work with mathematical concepts such as probability and statistics.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Manage client expectations; anticipate client requirements.
• Support and contribute to DiaSorin Inc and the Commercial organizational revenue, process improvements and other goals.
• Knowledge and understanding of medical terminology, anatomy, physiology, immunology, and immunoassay techniques.
• Knowledge of FDA Quality System Regulations.
• Thorough understanding of microbiology, immunology and testing for infectious disease.
• Established presentation and training skills preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with an outgoing personality.
• Self-motivated with a professional and engaged demeanor.
• Organized with attention to detail.
• Computer literate with Microsoft Word, PowerPoint, Excel, Google / Gmail platform.

Nice To Haves

• Certifications Preferred: MT (ASCP), CLS or NA, Project Management, Lean Six Sigma, Quality Control, LIS/Interfacing.

Responsibilities

• Provide training and educational support to internal and external customers with regard to assay and instrument operation, instrument maintenance, instrument calibration, and troubleshooting.
• Assist customer with implementation of DiaSorin systems into their work environment.
• Assist internal and external customers in product investigation/complaints, to ensure customer satisfaction, regulatory compliance, and problem resolution.
• Provide assistance to Sales and Marketing through training, defining customer requirements, determining instrument platform to meet the customer requirements, and customizing workflows.
• Provide operator training for internal and external customers on DiaSorin's instrument platforms and assay product lines.
• Communicate results of customer visits to DiaSorin personnel involved with a particular account.
• Provide support to Field Applications' responsibilities.
• Participate in trade shows, webinars, educational opportunities, and other similar activities where Field Applications personnel involvement is required.
• Understand and utilize documentation protocols and accurately and legibly complete all documentation consistent with cGMP and other quality and regulatory requirements.
• Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met.
• Apply understanding of NCCLS, CAP and CLIA requirements related to customer needs.
• Assist Management in gathering, monitoring and preparation of statistical information and other data utilized to support tracking, continuous improvement and objectives of the department.
• Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies.
• Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive and infectious material.
• Participate in DiaSorin's safety training programs and demonstrate competency in the use of Material Safety Data Sheets, chemical labeling, corporate emergency response procedures, and DiaSorin's Health, Safety, and Environmental policies.

Benefits

• Receive a competitive salary and benefits package as you grow your career at DiaSorin.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree