Immigration Services Assistant

Catholic Charities of LA • Los Angeles, CA

68d

About The Position

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. The person in this role assists the Immigration Department and its clients with many of the needed steps in obtaining Citizenship, DACA, and Legal Permanent Residency - particularly for family reunification.

Requirements

• Completion of high school or equivalent.
• Six to twelve months of office or other related experience.
• Bilingual English/Spanish required.
• Able to translate documents from/to English/Spanish.
• Effective client service skills.
• Maintain high level of confidentiality.
• Maintain accurate and orderly records and files.
• Communicate effectively in writing and oral form.

Nice To Haves

• Knowledge of Federal immigration and naturalization laws, regulations and procedures preferred.
• Knowledge of community/public resources preferred.

Responsibilities

• Works under direction to assist in preparation of affirmative immigration cases.
• Attends all assigned training and maintain a passing score for all training received.
• Completes assigned tasks accurately and within stated time frames.
• Fields phone calls from potential clients, schedules client phone or in-person appointments.
• Assists clients in completing legal immigration applications by phone, in the office or at offsite workshops.
• Accurately documents client information and completes intake forms and applications as assigned.
• Able to communicate clearly with clients as assigned regarding documents required and how to obtain those documents.
• Able to accurately review forms and documents submitted by clients for completeness.
• Able to maintain client records as assigned.
• Able to quickly and accurately update client records in data system(s) as assigned.
• Performs general office administrative/clerical work (scanning/filing/copying).
• Displays sensitivity to various client populations’ cultural and socioeconomic characteristics.
• Perform other related duties as required.

Benefits

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short- and Long-Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees