Immigration Services Assistant (Office Automation)

Department Of Homeland Security • Los Angeles, CA

358d • $47,019 - $75,722

About The Position

This position is located in the Field Operations Directorate, Office of Field Operations, Virtual Benefits Integrity Office. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

Requirements

• Must be a U.S. Citizen or U.S. National to apply for this position.
• Successfully pass a Background Investigation including financial disclosure.
• Must pass a drug screening.
• Must submit resume and supporting documentation.
• Males born after 12/31/1959 must be registered with the Selective Service.
• Typing Certification: Applicants must be able to type at least 40 words per minute.
• General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
• Physical Demands: Applicants must be able to lift up to 50 pounds.
• Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.

Nice To Haves

• Experience performing office automation duties using word processing to edit and reformat correspondence and reports.
• Experience creating and maintaining spreadsheets and databases.
• Experience responding to inquiries by phone and/or in writing.
• Experience reviewing work products for accuracy and completeness.

Responsibilities

• Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
• Create and/or maintain subject matter files, technical instructions, and operating procedures.
• Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
• Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
• Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
• Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.

Benefits

• Health, dental, vision, life, and long-term care insurance.
• Retirement plan.
• Thrift Savings Plan [similar to a 401(k)].
• Flexible Spending Account.
• Employee Assistance Program.
• Personal leave days.
• Paid federal holidays.
• Flexible work schedules.
• Telework opportunities.
• Tuition reimbursement.
• Transportation subsidies.
• Uniform allowance.
• Health and wellness programs.
• Fitness centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: National Security and International Affairs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees