Immigration Services Assistant II

Catholic Charities of LA•Los Angeles, CA

69d

About The Position

Assists the Immigration Department and its clients with many of the needed steps in obtaining Citizenship, DACA, and Legal Permanent Residency - particularly for family reunification. Essential Duties and Responsibilities Performs all duties of an Immigration Services Assistant I that include: Working under direction to assist in preparation of affirmative immigration cases. Attending all assigned training and maintain a passing score for all training received. Completing assigned tasks accurately and within stated time frames Fielding phone calls from potential clients, schedules client phone or in-person appointments. Assisting clients in completing legal immigration applications by phone, in the office or at offsite workshops. Accurately documenting client information and completes intake forms and applications as assigned. Communicate clearly with clients as assigned regarding documents required and how to obtain those documents. Accurately reviewing forms and documents submitted by clients for completeness. Maintaining client records as assigned. Quickly and accurately updating client records in data system(s) as assigned. Performing general office administrative/clerical work (scanning/filing/copying). Provides routine information and assistance on applications for benefits. Reviews and verifies accuracy and completeness of submitted documents for benefits. Submits inquiries to the USCIS. Manages all administrative responsibilities in the legal office. Prepares closing letters and emails. Perform other related duties as assigned.

Requirements

Completion of high school required, 60 college units preferred and a minimum of two years of current Immigration Services experience.
General knowledge of Federal immigration and naturalization laws, regulations and procedures preferred.
Bilingual English/Spanish required.
Able to translate documents from/to English/Spanish.
Effective client service skills.
Maintain high level of confidentiality.
Maintain accurate and orderly records and files.

Nice To Haves

General knowledge of Federal immigration and naturalization laws, regulations and procedures preferred.
60 college units

Responsibilities

Assists in preparation of affirmative immigration cases.
Attends training and maintain a passing score for all training received.
Completes assigned tasks accurately and within stated time frames
Fields phone calls from potential clients, schedules client phone or in-person appointments.
Assists clients in completing legal immigration applications by phone, in the office or at offsite workshops.
Accurately documents client information and completes intake forms and applications as assigned.
Communicates clearly with clients as assigned regarding documents required and how to obtain those documents.
Accurately reviews forms and documents submitted by clients for completeness.
Maintains client records as assigned.
Quickly and accurately updates client records in data system(s) as assigned.
Performs general office administrative/clerical work (scanning/filing/copying).
Provides routine information and assistance on applications for benefits.
Reviews and verifies accuracy and completeness of submitted documents for benefits.
Submits inquiries to the USCIS.
Manages all administrative responsibilities in the legal office.
Prepares closing letters and emails.
Performs other related duties as assigned.