Immigration Legal Services Program Manager

World Relief•Western Washington, WA

23h•$90,000 - $100,000

About The Position

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. World Relief seeks an ILS Program Manager who will lead the Immigration Legal Services (ILS) Program of World Relief Western Washington (WRWW) by providing vision, securing funding and expanding breadth and impact of services according to the WRWW strategic plan. This position will oversee the ILS Team to ensure quality program and service delivery, as well as compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to immigrants and refugees.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Licensed Attorney in good standing with the bar or DOJ-Accredited Representative
Significant previous knowledge and understanding of Immigration Law and Systems
Ability to work well with diverse groups of people required; previous cross-cultural experience preferred
Proven experience leading people and programs
Proficiency with Microsoft Office Suite required; database experience preferred
Ability to work both independently and as a team to accomplish goals
Detail oriented, good organizational skills and ability to prioritize multiple duties
Excellent written and oral communication skills in English
Strong initiative, problem-solving and leadership skills
Flexibility and a desire to learn a must.

Nice To Haves

Previous supervisory experience including with hiring, supervision, termination, and evaluation.
Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
Grant-writing experience desirable
Conflict resolution skills
Work within a non-profit legal environment very helpful
Proficient in other languages
Candidates from refugee, asylee or immigrant backgrounds are strongly encouraged to apply

Responsibilities

Hire, train, supervise, coach, and evaluate ILS staff
Lead ILS staff in setting appropriate individual and team goals
Provide personal and professional development opportunities and support to staff
Facilitate regular team meetings to ensure quality, team-based service provision and communication
Develop annual goals, projections, and performance standards for the program (including applicable grants), and ensure these are met on a monthly, quarterly, and annual basis
Plan and manage department budget, reviewing it on at least a quarterly basis with the Director of Finance
Provide ILS forecasts to leadership, Technical Unit in home office, and grantors on an ongoing basis
Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
Develop and maintain strategic goals, systems, policies, and procedures for ILS Team, within the framework of WRWW’s strategic plan
Oversee financial procedures and safeguards, including setting fee schedule, collecting payments and processing fee-waiver requests
Develop and maintain legal case management systems that are in compliance with the rules of professional conduct
Provide substantive legal screening to determine clients’ benefit eligibility
Explain immigration benefits and advise clients on best actions to take for their specific case
Assist clients with completing applications for immigration benefits
Represent clients before EOIR, Chief of Mission, Dept. of State, and USCIS, including filing applications, advocating for clients, and correspondence, such as Requests for Evidence (RFE)
Perform factual and legal research for personal caseload and in support of other ILS team members
Communicate with clients about important steps, opportunities, and threats related to their immigration situation
Advocate zealously for clients
Complete and submit reports to grantors and WRWW leadership in a timely manner
Perform monthly quality control tasks to ensure accurate reporting
Formally and informally solicit client feedback about service provision, including regular feedback from immigrant community leaders
Participate in Leadership Team of WRWW, attending meetings, collaborating about services/ initiatives and providing appropriate feedback loop to ILS Team
Maintain regular communication (including conference calls) with Immigration Technical Unit and collaborate with them on difficult legal questions, program management, recognition & accreditation, strategic planning, etc.
Develop and implement a robust outreach and marketing strategy for the ILS Program in order to raise awareness and expand ILS services for vulnerable immigrants and refugees in the community
Ensure enrollment goals are reached through community outreach and program promotion
Maintain positive relationships & communication with funding bodies and partner agencies, attending community and coalition meetings as appropriate
Support the Executive Director and Development Team in fundraising efforts by meeting with potential individual, corporate or church donors and championing the ILS Program and mission of WRWW
Advocate for public policies and funding that support vulnerable immigrants and refugees, including comprehensive immigration reform and related WRWW policy priorities.

Benefits

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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