The Immigration Advisor I reports directly to a regional Immigration Manager and works as an integral member of the Global team assisting with case preparation and management for all clients in the designated region.
Counsel and respond to queries from human resources, managers and employees on all global immigration-related matters including visa processing, documentation, visa options, risks, timelines, etc.
Research to obtain information commonly maintained by government entities; initiates contact and alerts Global team regarding potential process delays/problems/updates
Prepare application materials required for all services offered, including but not limited to: new documents (procurement), authenticated documents, consular visas, passports, work permits, residence permits, and extensions of same
Maintain relationships with BAL's global immigration service providers and ensure that employees are receiving quality service at all times
Responsible for accurately maintaining BAL's internal database to ensure all data is recorded and all appropriate actions are taken in a timely manner to pro-actively drive the case forward and keep the client and relevant BAL managers updated in real time
Evaluate cases, relay concerns, and proactively escalate to the appropriate BAL team member(s)/managers
Administrative duties associated with global immigration case management, including but not limited to: process payments and/or reimbursements, process invoices, submit receipts, generate reports, maintain required legal documentation
Complete competence of case types previously handled and continually strives to advance and broaden knowledge base; demonstrate increasing levels of independence in case handling
Communicate (written, spoken, and reading comprehension) at a professional level in English, and improve knowledge of other foreign languages necessary for casework
Complete other related duties as assigned and support the firm
Excellent customer service skills
Strong interpersonal, organizational, analytical, problem-solving and verbal and written communication skills
Ability to exercise tact and diplomacy in all dealings
Must be able to multi-task and able to function effectively in a fast-paced environment
Must effectively participate in and facilitate in a oneBAL team environment; professional, respectful attitude towards all coworkers
Must have excellent time management and prioritization skills
Must demonstrate strong organization skills
Must have keen attention to detail, produce error-free work
Must think and act independently with professionalism, discretion and confidentiality
Excellent English language skills, both verbal and written
Good general computer knowledge and typing skills, including word-processing, email, and forms software; ability to learn new software/programs
Proficiency in the use of Microsoft Office applications
Ability to travel within a limited radius to client site or consulates
Exposure to international corporate immigration preferred