Immigrant & Refugee Case Manager, Bureau of Tuberculosis Control

New York City, NY • Queens, NY

128d • Remote

About The Position

The mission of the Bureau of Tuberculosis Control (BTBC) is to prevent the spread of tuberculosis and to eliminate it as a public health problem in New York City. The goals to achieve this mission are twofold: 1) To identify all individuals with suspected or confirmed TB disease and ensure appropriate treatment; 2) ensure that individuals at high risk for progression from Infection to TB disease are identified and treated for TB infection and non-developed TB disease. Every TB patient in NYC is assigned to a Case Manager. Case Managers in the Immigrant and Refugee Unit specialize in reaching out to patients who have moved to NYC with a known risk factor for TB infection or disease. These Case Managers assist bureau and clinic staff in scheduling patients for clinic visits and documenting the outcomes of patient evaluations. This work is essential for protecting the health of the individuals referred for screening, as well as their family members and contacts.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Nice To Haves

• Proficient in the use of Microsoft applications including Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong attention to details and organizational skills

Responsibilities

• Interview / re-interview and educate patients infected with (or at risk for) a communicable disease
• Refer patients to the appropriate diagnostic facility for medical examination and treatment
• Establish and maintain communication with co-workers, supervisors, managers, and community partners
• Report on the outcomes of clinical evaluations for TB among people who have been identified as at-risk for TB infection or disease
• Submit written reports including tracking changes in the number of individuals referred for TB screening, challenges and barriers associated with outreach efforts, and measures to minimize such challenges
• Present brief reports at quarterly team meetings
• Create and share with supervisor lists tracking progress for each patient assigned to them, to monitor progress and address issues in a timely manner
• Initiate collaborative efforts with team members to improve case management activities and provide feedback to supervisor and peers
• Represent supervisor in meetings and webinars when necessary

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program.
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Depending on your position, you may be able to work up to two days during the week from home.
• Job security compared to private sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees