Resource Immediate Care Coordinator-Sycamore Immediate Care Center Full Time Days

Northwestern Memorial Healthcare • Sycamore, IL

4d

About The Position

The schedule for this position is three 12-hour shifts 6:45a - 7:15p with every third weekend (Saturday and Sunday) and rotating holidays required. This position includes 4 additional hours for the RC responsibilities. The Immediate Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This individual will work closely with all members within the NM Immediate Care Centers, including the ICC physicians, Triage Nurses, ICC Techs (ICT) Patient Service Representatives (PSR), Laboratory and Radiology staff. The Immediate Care Coordinator reports directly to the manager of the assigned ICC. .Requires strong communication skills, conflict resolution, patient first perspective, proactive toward problem solving, demonstrates initiative, and independent decision- making skills. This individual will be expected to take a leadership role in the daily ICC operations by supporting NM Patient First, Integrity, Excellence, and Teamwork.

Requirements

• Current ICC status: Patient Service Rep, Immediate Care Tech, CST (West only)
• Basic Life Support Certified (CPR)
• Effective communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment.
• Physical demands required for this role include lift/carry up to 50 pounds and a push/pull force up to 50 pounds

Nice To Haves

• Minimum one year of ICC/Urgent Care experience required with demonstrated proficiency in current role
• Previous supervisory or management experience

Responsibilities

• Demonstrate proficiency in all aspects of their current role: Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only)
• Acts as a role model by providing customer service excellence (AIDET and NM phone etiquette)
• Acts as a point person to address issues/complaints as they arise and escalates to appropriate resource as needed
• Demonstrate proficiency in EMR registration, co-pay collection and insurance collection or EMR clinical documentation
• Demonstrate proficiency in downtime procedures.
• Coordinates the monthly employee work schedule
• Participates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
• Maintains a clean, safe, and stocked environment of care
• Maintains department supply inventory and special-order supplies
• Maintains department equipment: enters work orders, follows up on status and arranges loaner equipment
• Participate in daily huddles and leads the huddle as needed
• Prepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assurance
• Encourage teamwork through positive leadership and communication.
• Assist with employee engagement (communication boards and department recognition process)
• Assist manager with special projects as needed
• Maintain confidentiality
• Attend department staff meetings and committees
• Float to other ICC’s as needed
• Other duties as assigned

Benefits

• We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.
• Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees