Imaging Support Rep

AdventHealth • Castle Rock, CO

301d • $18 - $26

About The Position

The Imaging Support Representative will engage customers and staff to enhance their experience. The primary focus will be meeting/exceeding customer needs. Duties include greeting customers and guests who come to the department and assist them with their inquiries and initiating the Radiology exam process in a positive and welcoming manner.

Requirements

• High School Graduate or Equivalent
• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals

Nice To Haves

• 1 year of customer service experience
• Basic Cardiac Life Support from the American Heart Association
• Medical terminology

Responsibilities

• Answers phones and greets patients and guests using facilities' Compassion Behaviors and outstanding customer service skills.
• Notifies appropriate department(s) or person of patient progress.
• Deescalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of facility.
• Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
• Reviews, facilitates and validates requests for imaging records for patients and/or physician offices.
• Releases records in accordance with all HIPAA, federal and state laws related to release of information.
• May research scripts, previous forms, insurance cards, orders, and changes and cancels exams accordingly.
• Uses scheduling program to research exams scheduled for patients and reschedules as needed.
• May register patients as they arrive to the department using facilities procedures and adhering to the PFS standards.
• Completes registrations in a timely manner.
• Follows through on all registration screens to complete process and may collect co-payment as needed at time of service adhering to PFS standards and guidelines.
• Scans all paperwork into system.
• Assists coworkers as needed.

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED