Imaging Support Associate

Geisinger • Scranton, PA

98d

About The Position

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and outside of Radiology. Services include creation of imaging media, imaging record electronic transfer, electronic health record documentation and review, user technical support, problem documentation and resolution management, ticket routing & management, customer communication, radiology information system (RIS) and picture archiving and communication system (PACS) tier 1 support, project participation, RIS/PACS error resolution and basic archive corrections.

Requirements

• High School Diploma or Equivalent (GED) - Required
• Minimum of 1 year related work experience - Required
• Skills: Computer Literacy, Computer Software Industry, Interpersonal Communication, Problem Solving, Radiology, Teamwork, Technical Skills, Working Independently

Responsibilities

• Creates imaging media imaging discs fulfills requests for image sharing
• Communicates with patients and external providers offices through multiple means of contact
• Complies with all HIPAA guidelines for fulfilling standard
• Utilizes electronic health records to verify patient and imaging study information
• Utilizes multiple imaging platforms to import and export medical images
• Works professionally to communicate with residents, attending physicians, radiologists, and contracted teleradiology services regarding radiology reads
• Serves as a liaison to resolve unread studies
• Collaborates closely with Radiology Information System Analyst team and escalates issues for timely resolution
• Monitors worklists and reports to ensure timely electronic validation of completion of imaging exams; follows up with technologists or radiologists as applicable

Benefits

• Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• Encouragement of an atmosphere of collaboration, cooperation and collegiality

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees