Imaging Site Lead Field Service Engineer - Palo Alto, California

Koninklijke Philips N.V • San Francisco, CA

117d • $36 - $59

About The Position

The Imaging Site Lead Field Service Engineer supports the Imaging Systems business within an assigned geographical area (Stanford and South Bay). The Imaging Site Lead Field Service Engineer will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. The Imaging Site Lead Field Service Engineer will also generate service revenue while adhering to state and federal regulatory requirements.

Requirements

• 5+ years' experience in diagnostic imaging, preferably in a field service environment.
• Strong organization aptitude, self-discipline, and the ability to work independently.
• Effective communication skills with various levels of employees and customers both verbally and in writing.
• At least a bachelor's degree in electronics or a related field or 9+ years of relevant experience.
• Ability to read and interpret schematics and site drawings.

Responsibilities

• Build credibility and trust with customers by conducting proactive customer visits.
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
• Adopt, develop and implement best practices.
• Provide feedback and recommendations for product and process improvements.
• Proactively schedules activities and is available to assist others.
• Operate under the required knowledge of State and Federal regulatory requirements.
• Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established Philips processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Must be qualified and perform work in at least one modality.
• May be asked to become qualified in and perform work in multiple modalities.
• Recognized as an expert in and outside of assigned team.
• Pursues knowledge of technical advances and current industry trends.
• Seeks out formal and informal training opportunities.
• Independently resolve equipment and customer issues.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree