Imaging Scheduling Associate

Lexington Medical Center • SC

69d

About The Position

This position is responsible for scheduling advanced imaging exams across the Lexington Health Services District to maximize access and utilization. Serves as initial contact to the Imaging Services department by answering incoming calls in a friendly, helpful manner and directing them to the appropriate area. Communicates with patients, referring offices, clinical providers and business service departments to coordinate seamless patient experiences and serves as a resource to all modalities and sites. Effectively communicates procedure explanations and preparations to patients and referring offices and verifies understanding. Uses critical thinking and problem solving skills to provide access when access may be limited. Utilizes Epic Cadence, Radiant and appointment request work queues to schedule advanced imaging and procedure appointments. Reviews OnBase to receive and file faxes electronically into patient charts.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 6 months scheduling experience in a healthcare setting
• Strong Medical Terminology Knowledge
• Strong Clerical and Computer Skills

Responsibilities

• Meets volume and quality standards set monthly.
• Promotes a positive patient experience by following required policies and procedures.
• Greets patients and/or referring providers via telephone in a professional and courteous manner.
• Thoroughly reviews patient charts in Epic, documents appropriate notes for seamless communication to the performing location.
• Listens to patients’ and referring providers’ requests for diagnostic radiologic procedures and asks appropriate questions to get information needed to schedule procedure.
• Responsible for understanding each modality and the affiliated exams, including contraindications and scheduling guidelines.
• Verifies diagnosis and reason for exam is appropriate for medical necessity.
• Schedules requested procedures maximizing equipment utilization.
• Obtains Radiologist and/or PA approval for invasive imaging procedures.
• Accurately enters registration demographics into patient information system.
• Informs patients of preps and description of exam as necessary.
• Coordinates interpreter for patients with Limited English Proficiency.
• Obtains appropriate lab and or prior images as required.
• Calls patients to confirm or re-schedule exams as needed.
• Directs non-scheduling related incoming telephone calls to the appropriate department.
• Reviews and distributes department's electronic incoming fax queue.
• Performs ancillary scheduling tasks on a rotating basis.
• Works cooperatively with Centralized Prior Authorization Team and referring office staff.
• Follows up on order requests from referring providers.
• Reviews orders identified as incorrect or questionable to determine appropriate action.
• Maintains personal accountability while working independently.
• Performs other duties or special projects as assigned by management.
• Ability to understand and adhere to HIPAA compliance regulations.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees