Imaging Scheduler

Center for Neurosciences • Tucson, AZ

7d • Onsite

About The Position

A non-exempt position responsible for scheduling appointments for the imaging department and a variety of other office functions.

Requirements

• High school diploma or general equivalency diploma (GED).
• Minimum one year of recent administrative medical experience or any equivalent combination of experience, training and/or education approved by the Imaging Supervisor and/or Human Resources.
• Knowledge of medical practices, terminology and reimbursement policies.
• Knowledge of radiology and MRI procedures.
• Knowledge of health care field and medical office protocols/procedures.
• Knowledge of HIPAA Privacy and Security rules.
• Skill in establishing and maintaining effective internal and external working relationships.
• Skill in verbal and written communication with patients, physicians and staff.
• Skill in accuracy and detail with respect to demographic data and medical information.
• Skill in tact and diplomacy in interpersonal interactions.
• Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
• Ability to work under pressure.
• Ability to work cooperatively with other department staff.
• Ability to set priorities among multiple requests.
• Ability to read, interpret and apply policies and procedures.
• Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
• Ability to effectively articulate information and respond to questions.
• Ability to relate to and work well with a diverse community population.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks in an appropriate timeframe.
• Ability to demonstrate compassion and caring in dealing with others.
• Ability to interact with patients, medical and administrative staff, and the public effectively.
• Ability to work with Computer Systems.

Responsibilities

• Accurately screens and schedules patients for Imaging Center with an interdisciplinary team focus.
• Greets patients on the phone and in-person in a warm, cheerful and professional manner.
• Answers phone in a timely, professional manner that meets department protocols.
• Obtains required information on patient’s insurance with focus on accuracy. Obtains insurance authorizations and schedules appointments. Verifies referrals match the physician orders.
• Checks EHR for accuracy. Obtains additional information as needed to process patient.
• Sends letters to patients with pertinent information when unable to contact patient by phone.
• Consistently performs administrative tasks related to clinical services.
• Assists MRI Techs as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED