Imaging Representative Part-time-Days w/ Weekends

Houston Methodist•Houston, TX

About The Position

At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in/check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and/or insurance authorization have been obtained. Other duties include responding to patient record requests and/or providing general operations assistance specific to the scope of the department. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
One year of experience in a strong customer service environment
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Strong customer service, phone and scheduling skills
Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
Knowledge of basic medical terminology
Ability to analyze and solve problems

Nice To Haves

Experience in a healthcare related work environment preferred

Responsibilities

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Uses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter.
Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
Recognizes and responds appropriately to urgent/emergent situations per protocols.
Communicates with departments throughout facility when barriers to the current schedule present.
Provides appropriate notification of issues that may result in service delays or denials.
Maintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.
Performs patient check in/check out functions.
Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
Responds to patient records requests per protocol; updates EMR as needed.
Provides other administrative assistance as directed.
Serves as a liaison for the patient, medical staff, and visitors.
Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters.
Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
Conveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations.
May assist clinical staff as per scope of treatment center.
Works with patient access staff to confirm insurance authorization has been obtained as needed.
Educates patients and others about potential financial responsibilities as necessary.
Organizes time effectively, minimizing incidental overtime, and sets priorities.
Utilizes time between heavy workloads efficiently and helps other team members.
Generates and communicates new ideas and suggestions that will improve quality or service.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.