Imaging Patient Services Coordinator (Float)

OneOncology•Nashville, TN

About The Position

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: The Imaging Patient Services Coordinator Float provides total medical office support including registration, scheduling, and HIM functions. Manages the registration of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, schedules new and return scan appointments, ensures precertification authorizations are received as required by insurance. Monitor and distribute inbound and outbound documentation whether electronic or paper format. Imaging Patient Services Coordinator float handles these functions for both Tennessee Oncology patients as well as Non-Tennessee Oncology patients.

Requirements

High school graduate or equivalent with GED.
2 years of previous professional office experience and/or customer service experience preferred.
Electronic Medical Records experience preferred.
Excellent customer service skills
Proficient in Microsoft Office Suite
Exhibits high degree of initiative, judgment, and discretion
Promotes positive customer relations
Great verbal, listening, and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail
Dependable
Able to travel to all imaging centers when necessary
Able to lift 25 pounds.

Responsibilities

Answers the telephones and greets patients in a courteous, efficient manner
Ensures front area/waiting room is presentable for patients and visitors
Follows policies and procedures outlined by management to ensure standardization of processes across all imaging centers
Routes messages to appropriate discipline
Conducts patient registration and scheduling process
Obtains pre-patient registration, demographic and insurance information and enters appropriately into the Radiology Information System (RIS)
Collects co-payments at time of service and manages daily cash receipts
Receives and replies to all instant messages related to patients changes of insurance, copay questions, and coverage issues in a timely fashion
Provides patients with oral contrast as indicated by scan type and/or special instructions
Chart preps at least 2 days in advance by reviewing all orders for accuracy of scan type, ordering physician, CPT codes, dx codes, special instructions and proper scan pertaining to special instructions/notations on order
Obtains necessary records prior to patient's appointment
Reviews central precertification team comments for emailing notification to our outside billing company and in-house billing department
Designates in the Radiology Information System (RIS), and emails to appropriate persons study billing requirements, (i.e., Q-1 Modifier, KX Modifier)
Prepares the Electronic Health Record (EHR) for review by Clinical Staff
Ensures any necessary paperwork is provided to and completed by the patient
Monitors and routes inbound and outbound faxes
Opens and distributes mail as required
Electronically scans appropriate patient related records into the Radiology Information System (RIS)
Distributes outbound correspondence or copies of records as necessary.
Completes process for request for medical records
Registers new patients in the Radiology Information System (RIS) ensuring all information is complete prior to scheduling.
Providers patient information to coverage and benefits to create accounts in Patient Management System (PMS) and verify patient benefits.
Schedules patient imaging tests following proper procedures
Responds promptly to patient, physician, and clinical requests.
Communicates to other staff members using instant messaging system.
Ability to travel/float to other imaging centers for business needs
Maintain and ensure confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures
Other duties as assigned