Imaging Information Assistant - Diagnostic Imaging Services - Days

WellSpan Health•Lewisburg, PA

About The Position

PRN (As Needed) Shift: Days Monday - Friday General Summary Performs various duties related to the communication of non-routine findings, telephone management, processing non-legal and legal requests from WellSpan Release of Information (ROI) department, and assists Radiologists with various duties. Responsibilities Essential Functions: Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes. Processes de-identified CD requests that are utilized in research programs. Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes. Contacts patients and other requestors to resolve issues with a request when necessary. Provides accurate communication of Imaging non-routine findings to the ordering provider. Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required. Processes requests for the duplication of images for continuing of care. Processes requests for the importing of outside images into the Picture Archive Computer System. Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams. Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Scans documents into various computer software applications and uses a QA process to ensure accuracy. Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records. Coordinates mail and other related Imaging items to off-site facilities. Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports. Common Expectations: Maintains established policies and procedures, objectives, quality assessment and safety standards. Enhances professional growth and development through participation in educations programs and current literature. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications

Requirements

High School Diploma or GED Required
Less than 1 year In a healthcare setting.
Medical terminology within 180 days Required
Excellent computer skills.
Typing and filing skills.
Able to multitask.

Nice To Haves

Associates Degree In Medical Secretary, Medical Assistant or related field.

Responsibilities

Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes.
Performs a precise and exhaustive search of patient imaging records.
Prepares a comprehensive inventory of all requested imaging records.
Prepares requested communication and records to be released for legal purposes.
Processes de-identified CD requests that are utilized in research programs.
Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes.
Contacts patients and other requestors to resolve issues with a request when necessary.
Provides accurate communication of Imaging non-routine findings to the ordering provider.
Answers and manages incoming phone calls to the Imaging Information Management department.
Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner.
Transfer calls appropriately when required.
Processes requests for the duplication of images for continuing of care.
Processes requests for the importing of outside images into the Picture Archive Computer System.
Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.
Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.
Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
Scans documents into various computer software applications and uses a QA process to ensure accuracy.
Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records.
Coordinates mail and other related Imaging items to off-site facilities.
Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.
Maintains established policies and procedures, objectives, quality assessment and safety standards.
Enhances professional growth and development through participation in educations programs and current literature.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.