IMAGING COORDINATOR III - IR SCHEDULER - IMAGING

Northwest Specialty Hospital

1d

About The Position

Northwest Specialty Hospital is seeking a detail oriented; customer service
focused Imaging Coordinator III - IR Scheduler to join our Imaging Team!

The Imaging Coordinator Level 3 (Imaging Coordinator Level 1 Lead) functions as
a healthcare worker who, working under the authority of the Imaging Patient
Access Supervisor, serves as a medical imaging professional who is responsible
for assuring that clerical duties are accurately performed to assist the
department with the diagnosis and treatment of patients. Imaging Coordinator
Level 3 (Imaging Coordinator Level 1 Lead) activities are performed consistent
with their education and training, and in accordance with facility policies and
procedures and applicable professional standards.

Performance of Imaging Coordinator Level 3 (Imaging Coordinator Level 1
Lead): Under the supervision of the Imaging Patient Access Supervisor, is
responsible for overseeing and assuring that clerical duties are accurately
performed in completion of, but not limited to, the following areas: performs
professional, efficient, and accurate scheduling of patient exams in multiple
imaging modalities (CT, MR, US, XR, FL, DXA, Interventional); contacts
referring physician if clinical information is needed; registration and
pre-registration functions to ensure the smooth transitioning of patients
through the services they require; prepare pre-registration packets
appropriately for each procedure; call patients daily for preregistration
notice and procedure preparation instructions; accurately prescreens patients
for any contraindications and reports to clinical staff;  ensure that copies
of appropriate documentation are obtained to facilitate the billing and
collections processes; ensure that co-payments and payments on patients
accounts are taken, accounted for and processed accurately on a daily patient
payment log collected (check, cash or credit card ) ; ensure that all
information entered into the automated admitting/registration system is
accurate and complete; successfully registers all patients and update medical
records for return patients as needed;  Enters and retrieves information from
ITS and PACs; prepare and present the paperwork for clinical procedures done
in Imaging; works closely with clinical staff to provide patients with
screening and procedure education; Monitors PACs for STAT preliminary reports
and critical findings and facilitates the communication of that information;
facilitates the release of patient imaging records within hospital release of
information standards;  Recognizes normal/abnormal diagnostic test values and
intervenes appropriately; perform level 1 MR safety screening on all patients
and staff entering MRI Zone III;  back up all incoming calls and direct them
to the appropriate person or department for efficient resolution; performs
closing procedures accurately; Projects a professional demeanor and
appearance while maintaining the confidentiality of patients, coworkers and
Northwest Specialty Hospital as appropriate; Works under stress and in
situations that demand patience and tact while providing impeccable service; Other duties as may be assigned.
Supervision and Management: Lead functions will include training, handling
employment & performance related matters, performance evaluations, coaching
and staff development. Provide general supervision and evaluation of the
Imaging Coordinator Level 1 staff; ensure staff compliance with operational
protocols, policies and procedures; ensure that Imaging Coordinator Level 1
staff members have timely access to supplies and logistical support; assist
the Imaging Patient Access Supervisor with the orientation and training of
new staff; assist with the direction and guidance for departmental workflow;
assist with workload scheduling; assist the Imaging Patient Access Supervisor
with the preparation and management of the facility budget.
Professional Development: Participate in continuing education to ensure that
professional knowledge, expertise, and skills are maintained.
Health Care Team Interaction: Establish and maintain collaborative working
relationships with co-­workers, administrators, and members of the health
care team.

About Northwest Specialty Hospital: 

Northwest Specialty Hospital is widely known for being a center of excellence
and is proudly owned and operated by local physicians. The physicians have
invested personally, professionally, and financially in the care of the patients
and the staff. They have dedicated their lives to creating a hospital that
allows them to practice on their own terms and do what’s best for patients.
Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds,
along with a variety of clinics and services throughout Kootenai County, that
span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care,
surgical skills, medical care, and employee satisfaction. Northwest Specialty
Hospital has been recognized as one of the Best Places to Work in the Inland
Northwest for seven consecutive years!! Companies throughout Washington and
Idaho were selected based on employee feedback about benefits, work environment,
job satisfaction, and other factors. We continue to receive this distinguished
honor based on our great company culture, patient-focused approach, and robust
benefits package!

Requirements

• High school diploma required.
• Excellent skills in interpersonal communication
• Ability to use office machines and telephone systems.
• Demonstrated proficiency with computer skills and software programs for documentation activities and report
• Must be able to achieve Basic Life Support (BLS) certification within 60 days of employment.

Nice To Haves

• Two (2) years of prior clerical experience in a medical imaging setting preferred
• Leadership / supervisor: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Responsibilities

• performs professional, efficient, and accurate scheduling of patient exams in multiple imaging modalities (CT, MR, US, XR, FL, DXA, Interventional)
• contacts referring physician if clinical information is needed
• registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require
• prepare pre-registration packets appropriately for each procedure
• call patients daily for preregistration notice and procedure preparation instructions
• accurately prescreens patients for any contraindications and reports to clinical staff
• ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes
• ensure that co-payments and payments on patients accounts are taken, accounted for and processed accurately on a daily patient payment log collected (check, cash or credit card )
• ensure that all information entered into the automated admitting/registration system is accurate and complete
• successfully registers all patients and update medical records for return patients as needed
• Enters and retrieves information from ITS and PACs
• prepare and present the paperwork for clinical procedures done in Imaging
• works closely with clinical staff to provide patients with screening and procedure education
• Monitors PACs for STAT preliminary reports and critical findings and facilitates the communication of that information
• facilitates the release of patient imaging records within hospital release of information standards
• Recognizes normal/abnormal diagnostic test values and intervenes appropriately
• perform level 1 MR safety screening on all patients and staff entering MRI Zone III
• back up all incoming calls and direct them to the appropriate person or department for efficient resolution
• performs closing procedures accurately
• Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers and Northwest Specialty Hospital as appropriate
• Works under stress and in situations that demand patience and tact while providing impeccable service
• Other duties as may be assigned
• Lead functions will include training, handling employment & performance related matters, performance evaluations, coaching and staff development
• Provide general supervision and evaluation of the Imaging Coordinator Level 1 staff
• ensure staff compliance with operational protocols, policies and procedures
• ensure that Imaging Coordinator Level 1 staff members have timely access to supplies and logistical support
• assist the Imaging Patient Access Supervisor with the orientation and training of new staff
• assist with the direction and guidance for departmental workflow
• assist with workload scheduling
• assist the Imaging Patient Access Supervisor with the preparation and management of the facility budget
• Participate in continuing education to ensure that professional knowledge, expertise, and skills are maintained
• Establish and maintain collaborative working relationships with co-­workers, administrators, and members of the health care team

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees