Imaging Center Hospitality Associate

FRC•Woodbridge, VA

2d•Onsite

About The Position

As the first point of contact for our patients and their families, you’ll play a key role in ensuring a welcoming, seamless, and supportive experience. This position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy in every interaction. You’ll also uphold our Imaging Center Hospitality Standards , ensuring confidentiality, courtesy, and teamwork in all aspects of patient service. This is a PRN position located in our Woodbridge Imaging Center. Schedule: PRN (No weekends, major holidays, or call!) Perks: Free on-site parking and modified uniform allowance

Requirements

High school diploma or GED required
Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
Comfort interacting with patients while handling administrative tasks
Strong organizational and multitasking skills in a busy environment
Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
Enthusiasm, professionalism, and a solution-oriented approach
Ability to move throughout the office and handle items at/above/below desk level

Nice To Haves

healthcare experience a plus

Responsibilities

Greet all patients and guests promptly, providing a friendly and professional welcome
Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
Provide additional support tasks such as burning/loading DVDs and releasing records
Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations