Imaging Assistant

Kaiser Permanente • Portland, OR

103d

About The Position

Under general supervision and in collaboration with other members of the health care team, performs reception duties, makes appointments, performs ECG examinations, and file room and dark room services in accordance with standard policies and procedures. Create, transfer and maintain radiology files as required using knowledge skills, abilities for all ages of patients served. Perform all duties in a manner that promotes Partnership values and reflects KPNW mission and values.

Requirements

• Minimum six (6) months of experience in clerical position dealing with public.
• High School Diploma or General Education Development (GED) required.
• Basic Life Support within 1 month of hire.
• Basic human relations skills.
• Demonstrated flexibility and ability to take instruction.
• Demonstrated skills in organizing and prioritizing.
• Demonstrated command of the English language.
• Basic keyboard or computer skills.
• Demonstrates customer-focused service skills.

Nice To Haves

• One (1) year of prior clerical experience in a medical setting.
• Experience with CADENCE system or other automated scheduling system.
• Kaiser work experience.
• Basic knowledge of medical terminology.
• Basic knowledge of radiation safety.
• Efficient data entry and typing skills.
• Dark room processing skills.
• Multi-line telephone skills.

Responsibilities

• Order, track, locate, and file radiology images, jackets and requisitions.
• Ensure all studies are prepared for the radiologist to read.
• Ensure all studies have been read daily.
• Manage and resolve Quality Assurance issues in the file room.
• Communicate with other members of the health care team any problems related to maintaining efficiency of the file room operation.
• Perform digitization and gateway management functions as necessary.
• Greet patients in a friendly and professional manner.
• Check patients in for exams in an accurate and timely manner.
• Complete COPR forms correctly and/or any additional forms needed.
• Handle challenging situations to meet patient and organization needs.
• Ensure member receives proper written instructions and preparation information for exam.
• Pick up and deliver inter-departmental mail, if applicable.
• Maintain computer appointment schedule and files containing requisitions.
• Perform outreach calls as assigned.
• Manage department voicemail and incoming calls.
• Coordinate member flow through imaging area.
• Serve as a liaison to areas that are supported by imaging.
• Communicate status updates to all involved parties.
• Manage add-on studies and coordinate transport.
• Schedule STAT and Urgent exams, and assist with all scheduling as requested.
• Prepare paperwork as requested per modality.
• Stock and tidy patient care and work areas.
• Monitor schedule templates and make changes as directed.
• Chaperone as needed.
• Perform reminder calls as appropriate.
• Request jackets from storage, purging records, answering the telephone, responding to telephone voicemails and answering pages (after hours).
• Digitize mammograms and general radiology exams as well as documents and images for legal and research.
• Manage images and documents via the gateway-inbound and outbound.
• Send and receive images on film and CD.
• Provide Images and documents for Release of Information.
• Answer the Imaging Services appointing line and call out to schedule all Imaging Services orders.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED